That doesn't sound right. Have you followed our dedicated guide for the Proton Pass browser extension, which can be found at proton.me/support/pass-setup? If not, make sure to do so in order to properly set up the extension. You can later learn how to use the extension by following our guide at proton.me/support/pass-browser-extension. In case you keep facing issues, contact us via our support form at proton.me/support/contact so we can help.

Sorry to hear that. We offer certain features exclusively on our paid plans to ensure the continued availability of our free plan for users who may not be able to afford to subscribe. It's about striking a balance between offering a free service and providing added benefits to our paid subscribers.

On another note, we've shared your feedback with the team for future consideration. That said, keep in mind that you can create notes or custom fields for more specific items that don't fit the available templates (proton.me/support/pass-custom-field).

Lastly, Proton Pass is headquartered in Switzerland, which has some of the world's strongest privacy laws. However, Switzerland is an expensive country to maintain a service in. Nonetheless, we appreciate your feedback and have taken note of it accordingly.