Отзывы на «Surfshark VPN — быстро, конфиденциально»
Surfshark VPN — быстро, конфиденциально от Surfshark
312 отзывов
- Оценено на 1 из 5от Alone, 4 года назадЗаплатил кучу бабла за платный VPN что бы он работал хуже бесплатного Browsec. На первый взгляд все отлично, НО стоит поработать 5-10м и VPN просто отказывается что либо грузить, после чего и вовсе вылетает и долгое время не может подключиться к серверам.
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размещено 4 года назадПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! 🦈 - Оценено на 1 из 5от kuni, 5 лет назадIn my experience, it's a great VPN. However, it leaks my DNS and completely breaks webRTC support. (i.e. for google meet, discord), also it has a "proxy connection error" all the time.
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размещено 5 лет назадHey! Sorry to hear that you experienced issues with the DNS leaks! I am sure our lovely customer success team can help you solve this right away. Could you reach out to them via live chat support or at support@surfshark.com? Thanks! Ответ разработчика
размещено 5 лет назадHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!- Оценено на 1 из 5от Пользователь Firefox 17338944, 5 лет назадDear Surfshark, when you disable the login and demand the customer download the latest version, include a link for each browser. The firefox one had no way of downloading!!! I won't waste more time on this BS. I'll get a refund. FIX THIS PLEASE!
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размещено 5 лет назадHi there! Thank you for your feedback! Our Customer Support team will be happy to help you upgrade Surfshark! Could you reach out to them in a live chat or at support@surfshark.com? Thank you! - Оценено на 1 из 5от Пользователь Firefox 17318024, 5 лет назадSurfShark does not work with Firefox. When Surfshark is active it loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up and I have to disable it
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размещено 5 лет назадHi there! I'm sorry to hear that your experience with Surfshark hasn't been the best due to no Internet connectivity caused. However, I'm sure that our friendly support team can help you out! Could you contact us at support@surfshark.com or via live chat? Ответ разработчика
размещено 5 лет назадHello there! Thank you for your review! Surfshark is a paid service, however, we have plenty of features, which you can find on our website: https://surfshark.com/features- Оценено на 1 из 5от épsilon, 5 лет назад
- Оценено на 1 из 5от mc010323626, 5 лет назадTheir Windows and Android apps are fine but this Firefox extension is actual hot garbage. It loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up, disable it, and then the internet works fine again. They're going to reply to this asking me to contact their 24/7 support via Live Chat but surprise, I tried earlier and could not actually load it with this extension on. If anyone is considering a subscription and are comfortable with the apps, then fine but it's better to pretend the browser extension option doesn't exist.
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размещено 5 лет назадHi there, thanks for the feedback regarding our Firefox browser extension! We'd indeed love to help you resolve this matter, therefore, could you please get in touch with our CS team via support@surfshark.com? Our agents will be more than happy to assist you! - Оценено на 1 из 5от Пользователь Firefox 5650341, 5 лет назадconfusing. You tell me I need an update and I am afraid I will mess something up. TOO many variables.
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размещено 5 лет назадHello there! Thank you for your review, we are sorry that the process might seem troublesome, however, our customer support team would be more than happy to help you out, so you can continue enjoying our service. Could you perhaps contact us via email at support@surfshark.com or live chat? Thank you! - Оценено на 1 из 5от Пользователь Firefox 17262314, 5 лет назад
- Оценено на 1 из 5от Пользователь Firefox 17241791, 5 лет назад
- Оценено на 1 из 5от Пользователь Firefox 17237205, 5 лет назадUSER HOSTILE I'm canning it. Nothing in setup works as stated.
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размещено 5 лет назадHello! Thank you for your review, and I'm sorry to hear about your experience. Could you please reach out to our friendly CS team via live chat or email at support@surfshark.com regarding your issues? Thanks! Ответ разработчика
размещено 5 лет назадHi there! Thank you for your review. We'd like to sincerely apologize for the troubles you've encountered with our Firefox web browser extension! That said, perhaps you could get in touch with our Customer Success team via the live chat found on surfshark.com? Our agents would be more than happy to help you sort this out!- Оценено на 1 из 5от Пользователь Firefox 12594134, 5 лет назад
- Оценено на 1 из 5от Пользователь Firefox 16766017, 5 лет назад
- Оценено на 1 из 5от Пользователь Firefox 17186143, 5 лет назадCan't login most of the time. And if you manage to login, it kicks you out in the middle of the session (which is unacceptable for a VPN)
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размещено 5 лет назадHey! We're very sorry to hear you're experiencing these issues. 😥 Currently we are experiencing issues with Proxy services. However, our VPN servers are working just fine so for now, we suggest using the VPN app instead of the Extension! Our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out. They'll be happy to help answer any questions you may have! - Оценено на 1 из 5от skeletondude, 5 лет назадi cant create an account and the website wont open to create my new account
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размещено 5 лет назадHi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at support@surfshark.com or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us! Ответ разработчика
размещено 5 лет назадHi there! Could you perhaps reach out to our support agents via e-mail at support@surfshark.com? I'm sure they could take a closer look at your issue, and give you and tips and tricks as well! 😊- Оценено на 1 из 5от krish, 5 лет назад
- Оценено на 1 из 5от Kaloonie, 5 лет назад
- Оценено на 1 из 5от Пользователь Firefox 14201137, 5 лет назад
- Оценено на 1 из 5от jenna, 5 лет назад
- Оценено на 1 из 5от Andre, 5 лет назад
- Оценено на 1 из 5от Пользователь Firefox 17061356, 5 лет назад
- Оценено на 1 из 5от yous, 5 лет назадon te dis que c'est gratuit mais tu dois choisir un forfait pour t'inscrire.
Ответ разработчика
размещено 5 лет назадHello! Our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. That said, all of our plans offer a 30-day money-back guarantee if you're not satisfied!