Отзывы на «Расширение Surfshark VPN»
Расширение Surfshark VPN от Surfshark
56 отзывов
- Оценено на 2 из 5от Adler, 2 месяца назадIt works, but it's severely slowing down firefox, especially on sites with a lot of javascript.
Ответ разработчика
размещено 2 месяца назадHi, we're sorry to hear that our extension is slowing down your browser. We would like to investigate what happened specifically - could you contact us directly at support@surfshark.com or via live chat on our website? - Оценено на 2 из 5от Пользователь Firefox 14781693, 2 месяца назадSur le papier elle fonctionne correctement, mais elle provoque des freezes et parfois des plantage du navigateur qui m'oblige à la désactiver quand j'en n'ai pas besoin...
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размещено 2 месяца назадBonjour, merci de nous avoir contactés. Nous serions ravis d'examiner les problèmes que vous avez rencontrés avec Surfshark, mais nous aurions besoin de plus de détails au préalable. Pourriez-vous nous contacter directement à l'adresse support@surfshark.com ou via le chat en direct sur notre site web ? - Оценено на 2 из 5от migrainethresher, 3 месяца назадConstant 503 errors and Cloudflare captcha loops that will have you cycling through new connections over and over.
Ответ разработчика
размещено 2 месяца назадHi there, we're sorry about the CAPTCHA checks you experienced. These issues often occur when many users connect to the same VPN server. You can try switching to a different server or using a dedicated IP to help resolve this. If you need further assistance, please contact us at support@surfshark.com, and our support team will be happy to help. - Оценено на 2 из 5от Raven, 4 месяца назадIt does not autostart the vpn quickly.... also I found the speed is slower
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размещено 4 месяца назадHi there, thank you for voicing your concerns. We would like to take a closer look at what could be causing these issues on your device and see what we can do to help. Please get in touch with us by joining live-chat on our website or at support@surfshark.com. - Оценено на 2 из 5от Пользователь Firefox 16413484, год назад
- Оценено на 2 из 5от Пользователь Firefox 18393326, год назадWow, cannot access even basic sites. I get flagged as suspicious on my favorite sites. Not sure what good this is doing me at all.
Ответ разработчика
размещено год назадHi there, sorry to hear you're having trouble accessing sites. We recommend trying different servers to see if that helps. If that doesn't resolve the issue, please contact our support team at support@surfshark.com for further assistance. Ответ разработчика
размещено год назадHey there, sorry to hear you're having trouble with the extension. We'd love to better understand your issue and help solve it, so reach out at support@surfshark.com and our team will check it out!Ответ разработчика
размещено год назадHey there! Sorry to hear you're finding Surfshark confusing. We're here to help make your experience smoother. Please reach out to our support team at support@surfshark.com or through our live chat on the website for assistance.- Оценено на 2 из 5от Пользователь Firefox 18332507, 2 года назад
- Оценено на 2 из 5от Пользователь Firefox 14478245, 2 года назадDesperately needs an auto-reconnect option.
When a minor network glitch occurs and the VPN connection drops, rather than opening a new tab listing only some much less likely reasons that the connection failed, just automatically try to reconnect a few times first! Or just put a big "reconnect" button on that page! It's so annoying...Ответ разработчика
размещено 2 года назадHey there, thanks for your feedback. We understand how frustrating it can be when the VPN connection drops due to minor network glitches. Your suggestion for an auto-reconnect feature or a prominent "reconnect" button is valuable. We're always looking to improve our service, and we'll pass this on to our development team. In the meantime, please reach out to us at support@surfshark.com or via live chat on our website for further assistance. - Оценено на 2 из 5от Frank Roycraft, 2 года назад
- Оценено на 2 из 5от Пользователь Firefox 16349739, 2 года назад
- Оценено на 2 из 5от Fred, 2 года назад
- Оценено на 2 из 5от Пользователь Firefox 18447677, 2 года назадI downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
Ответ разработчика
размещено 2 года назадHey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site? - Оценено на 2 из 5от sébastien, 2 года назадje ne peux plus me connecter au VPN, car, pour une raison que j'ignore, la version disponible date d'il y a 4 ans.
Ответ разработчика
размещено 2 года назадBonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ? - Оценено на 2 из 5от Dieter, 2 года назадLeider wird bei Surfshark VPN Add.on, DNS offengegt. Einzig wenn ich DNS über HTTPS mit Maximalem Schutz aktiviere ist das DNS-Leak geschlossen. Dann allerdings lädt keine einzige Website mehr.......!!??
Ответ разработчика
размещено 2 года назадHallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können? - Оценено на 2 из 5от johnnyP, 2 года назадthis add on better be better than their app or manual settings for openvpn .......spent half the day trying to get openvpn to work ..... junk service i regret getting it
Ответ разработчика
размещено 2 года назадHi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site? - Оценено на 2 из 5от office, 2 года назад
- Оценено на 2 из 5от Пользователь Firefox 15436527, 3 года назад
- Оценено на 2 из 5от NASON2, 3 года назадPlugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
Ответ разработчика
размещено 3 года назадHey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article Ответ разработчика
размещено 3 года назадHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- Оценено на 2 из 5от BurcakA, 3 года назадI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Ответ разработчика
размещено 3 года назадHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - Оценено на 2 из 5от User, 3 года назадWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
Ответ разработчика
размещено 3 года назадHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Оценено на 2 из 5от Пользователь Firefox 16964769, 3 года назадImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
Ответ разработчика
размещено 3 года назадHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you!