1Password works until it doesn't. You install an app and then brower extensions. You can make some changes on the app, some on the extension and some only online. A wonderful guessing game. Every week there is a new edition of something and things get moved around. It works one day then not the next day. Cust Svce responds quickly, but you get different answers from each person. You cannot get support in real time. So you have to diagnose the software yourself. If something doesn't work, that's all you can say. If you called the doctor, can they treat the problem if all you can say is your stomach hurts? It can take 20-30 emails to get a response. And when things go wrong when you are implementing their instructions, you don't even know. Problems become more extensive as CS only responds to the last email and does not follow things all the way back.

I would say that it holds the data for the most part. Having it enter the information takes multiple keystrokes which somehow change each time. The fill-in feature works maybe 5% of the time, so don't expect it to help for all the sites asking for name and address.

I will also say that syching seems to work about 50% of the time.

IF you have lots of free time and can afford to wait a few weeks to figure out what is wrong, this is a great program. But as they are unwilling to do any diagnosis or look at what has been installed and how things operate, getting technical suppor is an oxymoron. The policy seems to be, "provide a solution before you understand the problem" then ":continue to do so for each symptom" and eventually the customer will give up.

It's a shame. I want to like this program. And it's one of only two programs I pay for. It reminds me of Churchill's statement that Democracy is the worst form of government, until you've tried the others."

The attitude alone of not providing effective service to paying members would give them a one star, except there is nothing worse to give the others