Surfshark VPN Extension incelemeleri
Surfshark VPN Extension geliştiren: Surfshark
56 inceleme
Geliştiricinin yanıtı
gönderilme: 2 ay önceHi, we're sorry to hear that our extension is slowing down your browser. We would like to investigate what happened specifically - could you contact us directly at support@surfshark.com or via live chat on our website?- 5 üzerinden 2 puanyazan: Firefox kullanıcısı 14781693, 2 ay önceSur le papier elle fonctionne correctement, mais elle provoque des freezes et parfois des plantage du navigateur qui m'oblige à la désactiver quand j'en n'ai pas besoin...
Geliştiricinin yanıtı
gönderilme: 2 ay önceBonjour, merci de nous avoir contactés. Nous serions ravis d'examiner les problèmes que vous avez rencontrés avec Surfshark, mais nous aurions besoin de plus de détails au préalable. Pourriez-vous nous contacter directement à l'adresse support@surfshark.com ou via le chat en direct sur notre site web ? - 5 üzerinden 2 puanyazan: migrainethresher, 2 ay önceConstant 503 errors and Cloudflare captcha loops that will have you cycling through new connections over and over.
Geliştiricinin yanıtı
gönderilme: 2 ay önceHi there, we're sorry about the CAPTCHA checks you experienced. These issues often occur when many users connect to the same VPN server. You can try switching to a different server or using a dedicated IP to help resolve this. If you need further assistance, please contact us at support@surfshark.com, and our support team will be happy to help. Geliştiricinin yanıtı
gönderilme: 4 ay önceHi there, thank you for voicing your concerns. We would like to take a closer look at what could be causing these issues on your device and see what we can do to help. Please get in touch with us by joining live-chat on our website or at support@surfshark.com.- 5 üzerinden 2 puanyazan: Firefox kullanıcısı 16413484, bir yıl önce
- 5 üzerinden 2 puanyazan: Firefox kullanıcısı 18393326, bir yıl önceWow, cannot access even basic sites. I get flagged as suspicious on my favorite sites. Not sure what good this is doing me at all.
Geliştiricinin yanıtı
gönderilme: bir yıl önceHi there, sorry to hear you're having trouble accessing sites. We recommend trying different servers to see if that helps. If that doesn't resolve the issue, please contact our support team at support@surfshark.com for further assistance. - 5 üzerinden 2 puanyazan: VETERAN, bir yıl önce
- 5 üzerinden 2 puanyazan: TheShadow, bir yıl önceI never work as it's always will try to open main website for login where it's blocked so no point enabling this extension and would have to use the app it self
Geliştiricinin yanıtı
gönderilme: bir yıl önceHey there, sorry to hear you're having trouble with the extension. We'd love to better understand your issue and help solve it, so reach out at support@surfshark.com and our team will check it out! Geliştiricinin yanıtı
gönderilme: bir yıl önceHey there! Sorry to hear you're finding Surfshark confusing. We're here to help make your experience smoother. Please reach out to our support team at support@surfshark.com or through our live chat on the website for assistance.- 5 üzerinden 2 puanyazan: Firefox kullanıcısı 18332507, 2 yıl önce
- 5 üzerinden 2 puanyazan: Firefox kullanıcısı 14478245, 2 yıl önceDesperately needs an auto-reconnect option.
When a minor network glitch occurs and the VPN connection drops, rather than opening a new tab listing only some much less likely reasons that the connection failed, just automatically try to reconnect a few times first! Or just put a big "reconnect" button on that page! It's so annoying...Geliştiricinin yanıtı
gönderilme: 2 yıl önceHey there, thanks for your feedback. We understand how frustrating it can be when the VPN connection drops due to minor network glitches. Your suggestion for an auto-reconnect feature or a prominent "reconnect" button is valuable. We're always looking to improve our service, and we'll pass this on to our development team. In the meantime, please reach out to us at support@surfshark.com or via live chat on our website for further assistance. - 5 üzerinden 2 puanyazan: Frank Roycraft, 2 yıl önce
- 5 üzerinden 2 puanyazan: Firefox kullanıcısı 16349739, 2 yıl önce
- 5 üzerinden 2 puanyazan: Fred, 2 yıl önce
- 5 üzerinden 2 puanyazan: Firefox kullanıcısı 18447677, 2 yıl önceI downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
Geliştiricinin yanıtı
gönderilme: 2 yıl önceHey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site? - 5 üzerinden 2 puanyazan: sébastien, 2 yıl önceje ne peux plus me connecter au VPN, car, pour une raison que j'ignore, la version disponible date d'il y a 4 ans.
Geliştiricinin yanıtı
gönderilme: 2 yıl önceBonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ? - 5 üzerinden 2 puanyazan: Dieter, 2 yıl önceLeider wird bei Surfshark VPN Add.on, DNS offengegt. Einzig wenn ich DNS über HTTPS mit Maximalem Schutz aktiviere ist das DNS-Leak geschlossen. Dann allerdings lädt keine einzige Website mehr.......!!??
Geliştiricinin yanıtı
gönderilme: 2 yıl önceHallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können? - 5 üzerinden 2 puanyazan: johnnyP, 2 yıl öncethis add on better be better than their app or manual settings for openvpn .......spent half the day trying to get openvpn to work ..... junk service i regret getting it
Geliştiricinin yanıtı
gönderilme: 2 yıl önceHi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site? - 5 üzerinden 2 puanyazan: office, 2 yıl önce
- 5 üzerinden 2 puanyazan: Firefox kullanıcısı 15436527, 3 yıl önce
- 5 üzerinden 2 puanyazan: NASON2, 3 yıl öncePlugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
Geliştiricinin yanıtı
gönderilme: 3 yıl önceHey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article Geliştiricinin yanıtı
gönderilme: 3 yıl önceHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- 5 üzerinden 2 puanyazan: BurcakA, 3 yıl önceI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Geliştiricinin yanıtı
gönderilme: 3 yıl önceHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - 5 üzerinden 2 puanyazan: User, 3 yıl önceWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
Geliştiricinin yanıtı
gönderilme: 3 yıl önceHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - 5 üzerinden 2 puanyazan: Firefox kullanıcısı 16964769, 3 yıl önceImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
Geliştiricinin yanıtı
gönderilme: 3 yıl önceHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you!