Thank you for sharing your feedback.

Our extension offers free downloads with a limit of 3 videos every 24 hours, which is intentionally set so users can test the functionality and quality before deciding whether Pro features are right for them. This is a common approach to keep the service stable, fast, and secure for everyone.

The Pro version removes all limits and helps us cover server, development, and maintenance costs so we can continue improving the tool.

We understand that not everyone prefers paid tools, but we aim to be transparent about our limits and pricing from the start. If you have any questions or need assistance, we’re always happy to help.

We appreciate you giving the extension a try.

Thank you for taking the time to share your feedback — we genuinely appreciate it.

Our extension offers free downloads with limited usage so users can test its capabilities before deciding whether it meets their needs. Like many tools, certain advanced features are restricted for free users to support ongoing development and maintenance. There is no obligation to purchase, and users are always free to choose any tool they prefer.

We want to clearly assure you that this extension is safe, secure, and non-spammy. It does not collect, track, or sell any personal or browser data. The tool has been trusted and used by many users over a long period of time, and user privacy is a top priority for us.

Our mission is simple: to be helpful. We aim to assist people in saving meaningful memories, supporting education and research, and enabling offline viewing, especially in regions where internet access is limited or unreliable. Our goal is to help — never to harm or mislead.

We truly value all feedback, including critical reviews, as they help us improve. If you have any questions, concerns, or suggestions, please feel free to reach out to our support team at support@veedmate.com

— we’re always happy to listen.

Thank you again for your honest input.

Hi

We notice your review is more about expressing frustration than providing constructive feedback. If you had taken a moment to understand how the tool works, you’d see it’s different from other downloaders: it processes downloads server-side, supports 700+ websites, allows segment downloads, separate audio/video downloads, and more.

Negative ratings are helpful when they point out real issues — simply calling it “wrong” or “doesn’t match your expectations” without trying it properly isn’t fair to the tool or to other users.

We welcome constructive criticism, but please keep reviews respectful.

— The Veedmate Team

Hi Jkim, thank you for sharing your feedback.

Please note that this extension is a server-side downloader, not a local process. All downloads are processed on our servers — so if there’s high traffic or temporary server maintenance, progress may appear stuck even though the system is working in the background.

In most cases, even long videos download quickly, as we recently upgraded our servers, increased capacity, and optimized the entire system for faster performance and better reliability.

We understand your frustration, but calling the extension “garbage” is unfair. Our team works hard to build and maintain this tool for users like you. We always appreciate constructive feedback — it helps us improve further.

Please give it another try, and if you experience any issues or have any questions, reach out to us anytime at support@veedmate.com
.

Thank you for your understanding,
— The Veedmate Team

Hi there, we’re sorry to hear about your concern. We want to assure you that our extension is 100% safe and does not collect any personal data or require user identity information. It’s designed solely to help users download and save videos — nothing more.

Your privacy and security are very important to us, and we strictly follow Firefox Add-ons policies. If you experienced anything unusual or have specific details about your concern, please share them with us at support@veedmate.com so we can investigate right away.

We appreciate your feedback and hope to clear up any misunderstanding.

Hi there, we’re sorry to hear you had a bad experience. Could you please share what went wrong or what didn’t work as expected? Your feedback helps us improve and fix any issues quickly.

Hi,
Sorry to hear it didn’t work for you. Could you please let us know:

Which device you're using (Android, iOS, Linux, Mac, or Windows)?

Which platform or website you were trying to download the video from?

Any specific issue or error you noticed?

Please share the details so we can look into it and help resolve the issue. Thank you!

Hi,
Sorry to hear it didn’t work for you. Could you please let us know:

Which device you're using (Android, iOS, Linux, Mac, or Windows)?

Which platform or website you were trying to download the video from?

Any specific issue or error you noticed?

Please share the details so we can look into it and help resolve the issue. Thank you!

Hi! Our service was temporarily down due to recent updates, but we have now fixed the issue. Please try again — it should work smoothly now. If you’re satisfied, we would really appreciate it if you could consider leaving a rating on Mozilla. Thank you for your patience!

Hi there! Thanks for trying the extension.

Just to clarify, the download button won't appear automatically on video pages. Instead, please follow these steps:

Click on the extension icon in the top-right corner of your Firefox browser.

A small window will open – paste the video URL you want to download.

Choose your desired resolution, then click the Download button.

The video will take a moment to process.

Once ready, a "Download to your device" button will appear – click that to start the download.

You can track the download progress in the Firefox Download Manager.

Let us know if you run into any issues — happy to help! 😊