Відгуки для NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox автор NordVPN
653 відгуки
- Оцінка 1 з 5від Користувач Firefox 14247818, 5 років томуThe extension keeps logging me out. When I try to log back in it says it is successful but then it will not quick connect. I have to remove the extension and reinstall it for it to work. Seems like a lot of other people are having the same issues with the extension. The only way I feel comfortable knowing the VPN is working is when the extension shows it is active. Why have the extension if it is not going to work. This started happening about 2 weeks ago.
Відповідь розробника
оприлюднено 5 років томуHello! Please try clearing the cache and cookies of your browser fully and only then reinstalling the extension. If the issue persists, please contact our support team at support.nordvpn.com and we'll assist right away! -Neo - Оцінка 1 з 5від Користувач Firefox 16897592, 5 років томуBreaks constantly, I keep having to uninstall and reinstall it because it will either A) Log me in successfully, but then the extension is still telling me to log in, so I cant do anything or B) wont open.
Desktop app works fine but this extension is utterly uselessВідповідь розробника
оприлюднено 5 років томуHello! We appreciate the feedback and we'll look into some possible improvements. -L.L. - Оцінка 1 з 5від poiuyt, 5 років томуI signed-up to FF just to be able to give this review. A sign of my frustration and disappointment with this add-on.
Just look at prior reviewers comments - same here - @#$%!
Automatic update now disabled - probably cruels my own chance of a fix, but hey f-it. I can't trust them to test their gear now. Damned I signed up for x3 years. Now I'd like to dump it and go to MulvadВідповідь розробника
оприлюднено 5 років томуHello. We're sorry to hear about your experience! It would be best for you to contact our customer support team for them to take a closer look at the issue you're currently experiencing and help you solve it faster. Our team is available 24/7 at support.nordvpn.com. -A.S. - Оцінка 1 з 5від gdi, 5 років томуDoes not function.
Update: Basically, at least once a week. I need to re-login, disable, uninstall, restart FireFox, reinstall, etc. until it decides to work again and let me log-in. It's not consistent. It works when it wants to basically.Відповідь розробника
оприлюднено 5 років томуHello. We're sorry to hear about your experience. Could you please provide us more details on the issue so we could help you out on solving it? If anything, feel free to contact us at support.nordvpn.com. We're available 24/7. -A.S. - Оцінка 1 з 5від Ivan, 5 років томуAfter the update cannot log in anymore, always stuck on a login screen though the authorization was successful.
Support could not help me. Useless, regret paying for the service now.Відповідь розробника
оприлюднено 5 років томуHello! Could you tell us if you tried reinstalling our VPN extension? If so, could you update your review with the ticket ID you received from our customer support team? -L.L. - Оцінка 1 з 5від Користувач Firefox 16881944, 5 років томуDoesn't work jsut asks for password over and over again after first use. then the next time I open a browser it breaks and I log in and it just asks again Every time.
Відповідь розробника
оприлюднено 5 років томуHello. Apologies for the inconvenience. Please make sure to contact our support team as soon as you can to get this looked at and corrected. We're available 24/7 via support.nordvpn.com - A.V. - Оцінка 1 з 5від Lisa, 5 років томуSame issue for me: After passing the authorization in the window that appears, the extension itself is not authorized, and so on in a circle to infinity.
Reinstallation does not help!Відповідь розробника
оприлюднено 5 років томуHello! We're terribly sorry for causing you this inconvenience. Please contact our support team via support.nordvpn.com to have this looked into and resolved asap. - A.V. - Оцінка 1 з 5від Ryou-sama, 5 років томуThe extension does not work. I can not log in. When I click on the extension it asks me to log in. When I click on it, a small window opens where I can log in. After the successful login a message appears that I can close the small window now. But nothing has changed. When I click on the extension again, the same thing happens. I am asked again and again to log in. I have uninstalled and reinstalled the extension several times. Always the same bug.
Відповідь розробника
оприлюднено 5 років томуHello. We're sorry to hear about the issue! We would suggest fully reinstalling the browser to see how it goes. In case the issue persists, please contact our customer support, and we’ll help you out. Our team is available 24/7 at support.nordvpn.com. -G.M. - Оцінка 1 з 5від Користувач Firefox 16881103, 5 років тому4th year as nordvpn paid user(still 2 years remain to expire), and it is not working anymore! Fix it, please.
Відповідь розробника
оприлюднено 5 років томуHello. We're sorry to hear about your experience with our service. If you’re facing any issues with our VPN app, do not hesitate to contact our customer support team. We’re ready to help you 24/7 at support.nordvpn.com. -G.M. - Оцінка 1 з 5від Redjard, 5 років тому
Відповідь розробника
оприлюднено 5 років томуHello. Sorry to hear about your experience. Please try reinstalling our extension. If the issue persist, please try fully reinstall your browser. If anything, please contact our support via live chat at support.nordvpn.com. - M.M.- Оцінка 1 з 5від Користувач Firefox 16869947, 5 років тому
- Оцінка 1 з 5від WhatTheHellOfAVPN, 5 років томуSeriously bad, just like the Windows app. On the cellphone it is slightly better. This add-on simply does not work (most of the servers keep loading, then it creates a lot of problems with the logging in and logging out). They will probably respond to this review saying the same crap, hence I will not bother anymore and will pass to another service.
Відповідь розробника
оприлюднено 5 років томуHello. We're sorry to hear about your experience with our service. Please note that the VPN connection depends on many factors thus it would be best to contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -G.M. - Оцінка 1 з 5від Користувач Firefox 16859887, 5 років томуWill not stay logged in. When logged out it will not even allow logging back in, just says something went wrong. Requires removing and re-adding the add-on.
Відповідь розробника
оприлюднено 5 років томуHello. If the issue still persists after reinstalling the extension, please contact our customer support team at support.nordvpn.com for them to take a closer look at the issue. Our team is available 24/7 and is always glad to help. -A.S. - Оцінка 1 з 5від Mac, 5 років томуNord VPN is garbage. You have to keep disabling it in order to browse the internet, which defeats the entire point of having it. I requested a refund and they gave me the run around until it was past the "refund window" and then told me sorry but its to late. Absolute rip off, stay away.
Відповідь розробника
оприлюднено 5 років томуHello. We're sorry to hear that your issue is still unresolved. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -G.M. Відповідь розробника
оприлюднено 5 років томуЗдравствуйте. Пожалуйста, попробуйте переустановить расширение браузера, а затем проверьте, сохраняется ли проблема. Если проблема сохраняется, обратитесь в нашу службу поддержки клиентов по адресу support.nordvpn.com. -A.S.- Оцінка 1 з 5від TC, 5 років тому
- Оцінка 1 з 5від Користувач Firefox 14143587, 5 років томуwerkelijk om de paar keer moet je weer opnieuw inloggen met de extensie (de app ook veel te vaak) ongelooflijk irritant.
Відповідь розробника
оприлюднено 5 років томуHallo. Dit zou niet moeten gebeuren. Het is mogelijk dat een andere service of extensie in uw browser de onze verstoort en dit veroorzaakt. Neem contact met ons op via support.nordvpn.com voor verdere hulp bij dit probleem. We zijn 24/7 bereikbaar. -Drea - Оцінка 1 з 5від Користувач Firefox 15403100, 5 років томуThis extension provides degraded services. Connection to sites takes ages. I recommend to use different VPN provider if you want to use Firefox add-on.
Dear Developer Response, don't recommend me to reinstall the add-on! Perhaps you should go and test your own add-ons first!Відповідь розробника
оприлюднено 5 років томуHello. We’re sorry for not meeting your expectations. We hope you will give our VPN service another go in the future. -Neo - Оцінка 1 з 5від GodlikeGod, 5 років томупостоянно самоотключается, да так что панель показывается белым и не отключить его, так как он начинает блокировать трафик, такая же ситуация если сменил пароль, одно решение переустановка, напрягает, спрашивается за что деньги плачены?
Відповідь розробника
оприлюднено 5 років томуЗдравствуйте. Этого не должно происходить. Возможно, что другая служба или приложение на вашем устройстве мешает работе нашего и вызывает это. Отправьте нам личное сообщение в Twitter @NordVPN, чтобы получить дополнительную помощь в решении этой проблемы. Мы доступны 24/7. -Drea - Оцінка 1 з 5від grayican, 5 років тому
- Оцінка 1 з 5від Користувач Firefox 15903670, 5 років томуConstant disconnects Browser app and computer apps fail and sometimes computer just disappears! and will not let me connect to internet without a restart! Not trusted! Currently is won't sign in just spins! Reinstalled and same issue!
Відповідь розробника
оприлюднено 5 років томуHello. Please try reinstalling the extension on a fresh browser installation to check if that helps. If the issue persists, please contact our support team at https://support.nordvpn.com/ so we could help you further. -R.L. - Оцінка 1 з 5від United states, 5 років тому
- Оцінка 1 з 5від Користувач Firefox 12727683, 5 років тому
- Оцінка 1 з 5від Користувач Firefox 16769789, 5 років томуNetflix detects VPN and blocks communication.
Відповідь розробника
оприлюднено 5 років томуHello. Please try clearing the cookies/cache of your browser and check if it works then. If the issue persists, please contact our support team at https://support.nordvpn.com so we could help you further. -R.L.