Hello. The permission to work in private windows is required for the add-on to work in private browsing mode also known as incognito. You may choose to enable or disable this permission when installing the add-on, as well as in the Menu > Extensions section. -G.M.

Hello. We appreciate the feedback and are always looking for ways to improve our service and applications. If you have any other suggestions, feel free to contact us at https://support.nord-help.net/.
Regarding there being less features on the browser extension - this is normal because the browser extension only acts as a proxy for your browsing to hide your IP address, it does not provide data encryption like the desktop version. Because of this, you can only select countries to connect to and the specialty servers are non-existent on the extension. Same for such features like the Kill-switch. If you'd like access to all of those features and if data encryption while browsing is what you're after we recommend connecting with the desktop application instead of the browser extension. If you have any further questions or need any further help please don't hesitate to contact our support via the link mentioned before. -R.L.

Hello. VPN connection speed is highly dependent on a number of factors and can be improved by altering a few settings dependently on the configuration used. Therefore, we'd advise you on contacting our customers' support team at support.nordvpn.com so they could provide you assistance on its improvement. Thank you!

Hello. We do appreciate your feedback and will forward it for consideration.

Hello. We'd ask you to update your review with the Ticket ID that you've received after contacting our customers' support team, so we could check how was your inquiry handled on our end. Thank you!

Hello. Do disconnect from our server before closing your browser to see whether the issue that you're currently experiencing persists the next time you launch it.

Hello. Do not hesitate to reach our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com.

Hello. Do reinstall our extension to see whether the issue regarding its malfunctioning persists afterward. In case it does, drop a line to our customers' support team, for them to provide you with further assistance on the issue's resolve. You may reach our team out at support.nordvpn.com.

Hello. The specialty servers are inaccessible via our extension due to the different protocol usage. However, in terms of our application's connection speed, it does depend on a number of factors and can be improved by altering a few settings dependently on the configuration used. Hence, it would be best if you'd contact our customers' support team, for them to check what could be causing the slowdown and provide you with assistance on speeds improvement. Our team is available 24/7 at support.nordvpn.com. Thank you!

Hello. Do contact our customers' support team, for them to check what could be causing the issue that you're currently experiencing and provide you with assistance on its resolve afterward. You may reach our team out at support.nordvpn.com.

Hello. It would be best if you'd contact our customers' support team, for them to check what could be causing the issue that you're currently experiencing and provide you with assistance on its resolve afterward. Our team is available 24/7 at support.nordvpn.com.

Hello. Apologies if this has caused you any confusion. This is a Firefox requirement and the way it handles proxy connections. Everything's working as intended.

Hello. We'd advise you on using our application to access our services while in countries with heavy internet censorship rules. Anyways, it would be best if you'd contact our customers' support team if experiencing any issue regarding our service's accessibility or functionality. Our team is available 24/7 at support.nord-help.com.