Reviews for Proton Pass
Proton Pass by Proton
Review by Blum
Rated 4 out of 5
by Blum, 2 months agoAfter a decade of using KeePass and Bitwarden, I switched to Proton Pass six months ago (used on Windows, macOS, Ubuntu and my smartphone). I'm not going back!
What I like:
- In my experience, autofill is much more consistent than other managers (with only a few rare exceptions).
- As a paid user, the "hide-my-email" alias feature is a game-changer, no need for "+ addressing", and the integration with Proton Monitor came handy a few times already.
- The vault is type-rich. I knew the usual (logins, notes, and bank cards, passwords). I though the "Other" category was just for "Misc" entries, but recently discovered it has a lot of dedicated templates (API creds, DB creds, server creds, license keys, SSH keys, Wi-Fi networks, bank account details, crypto wallets, driving licenses, medical info, memberships, passports, loyalty programs, and SSN). It is much more organized than using generic "secure notes" for everything. It feels like an actual wallet.
The only pain point:
- The passkey experience (I'm a big advocate and user of passkeys) but found the implementation to be inconsistent. While the team is helpful, I’ve found that troubleshooting these issues is quite a time-sink for a user. It often requires testing across different browsers, clearing existing keys, and starting with fresh profiles, on various browsers, just to isolate the cause. As much as I want to help improve the tool, the "investigation" process is too tedious so I stopped after a few tickets. I'm hopeful this stabilizes soon so it can be as seamless and great as the rest of the app.
Overall, the extension is great, I definitely recommend it!
What I like:
- In my experience, autofill is much more consistent than other managers (with only a few rare exceptions).
- As a paid user, the "hide-my-email" alias feature is a game-changer, no need for "+ addressing", and the integration with Proton Monitor came handy a few times already.
- The vault is type-rich. I knew the usual (logins, notes, and bank cards, passwords). I though the "Other" category was just for "Misc" entries, but recently discovered it has a lot of dedicated templates (API creds, DB creds, server creds, license keys, SSH keys, Wi-Fi networks, bank account details, crypto wallets, driving licenses, medical info, memberships, passports, loyalty programs, and SSN). It is much more organized than using generic "secure notes" for everything. It feels like an actual wallet.
The only pain point:
- The passkey experience (I'm a big advocate and user of passkeys) but found the implementation to be inconsistent. While the team is helpful, I’ve found that troubleshooting these issues is quite a time-sink for a user. It often requires testing across different browsers, clearing existing keys, and starting with fresh profiles, on various browsers, just to isolate the cause. As much as I want to help improve the tool, the "investigation" process is too tedious so I stopped after a few tickets. I'm hopeful this stabilizes soon so it can be as seamless and great as the rest of the app.
Overall, the extension is great, I definitely recommend it!
Developer response
posted 2 months agoThank you for your support. We appreciate the detailed feedback. Rest assured, we're constantly working on improving our service in every way possible in order to provide the best user experience. Your input is of great importance to us, therefore feel free to reach back whenever you stumble upon any issues. We're always eager to help.
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