That doesn't sound right. Have you followed our dedicated guide for the Proton Pass browser extension, which can be found at proton.me/support/pass-setup? If not, make sure to do so in order to properly set up the extension. You can later learn how to use the extension by following our guide at proton.me/support/pass-browser-extension. In case you keep facing issues, contact us via our support form at proton.me/support/contact so we can help.