Had some issues with the Downloader throughout time. The Develeper corresponded with me to help me through the issue. After trouble off/on for months, the Downloader just stopped all together. At this point, the Delevelper again corresponded with me, this time nightly, till I found the issue with applications on my computer. The Developer has been patient and fairly quick to respond by email. If you are having trouble, don't give up. Contact the Developer. The Video Downloader works well and also downloads MP3's from videos.