Took me a while to learn all the quirks and little tricks to coax out stubborn files and get the most dl speed. Balky files give clues that can help you tweak your technique. Heavy traffic times can be frustrating. Can't be helped though. If nothing is working after three tries, come back to it in a few minutes. It's a learning experience. Pay attention and you'll develop a feel for it, so to speak. I've put in a lot of mileage on this and I'm very, very happy with the results. Many thanks to the to the gang responsible for this baby!