Critiques pour Extension Surfshark VPN
Extension Surfshark VPN par Surfshark
1 212 notes
- Noté 1 sur 5par Utilisateur ou utilisatrice 11344374 de Firefox, il y a 3 ansЭта хрень не работает на территории России
Réponse du développeur
mis en ligne : il y a 3 ansПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам. - Noté 5 sur 5par Utilisateur ou utilisatrice 14292588 de Firefox, il y a 3 ans
- Noté 5 sur 5par Utilisateur ou utilisatrice 13142129 de Firefox, il y a 3 ans
- Noté 5 sur 5par Utilisateur ou utilisatrice 13566193 de Firefox, il y a 3 ans
- Noté 1 sur 5par Aleksander_W, il y a 3 ansWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Réponse du développeur
mis en ligne : il y a 3 ansHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! - Noté 1 sur 5par Utilisateur ou utilisatrice 14699268 de Firefox, il y a 3 ansДля запуска требует создать учётную заппись!
Réponse du développeur
mis en ligne : il y a 3 ansПривет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать. - Noté 5 sur 5par Utilisateur ou utilisatrice 16918293 de Firefox, il y a 3 ans
- Noté 5 sur 5par Lunamaria, il y a 3 ansSo, I have no idea where the negative reviews are coming from. People are either 1) Expecting a paid product to be paid for, 2) Don't know the basics of how internet connections work, and 3) Don't know how to navigate their website. As of 23/07/2023 they have live chat.
This VPN + Extension has found more than MWB DidRéponse du développeur
mis en ligne : il y a 3 ansHey Lunamaria! Thank you for your positive feedback! We are pleased that you are satisfied with the application overall. 🙏 - Noté 1 sur 5par liroken646, il y a 3 ansWhen i click in "create account" doesn't seem to have a free option so... #Trash.
Réponse du développeur
mis en ligne : il y a 3 ansHey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - Noté 1 sur 5par Dmitry Vladimirovich, il y a 3 ansНе работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.Réponse du développeur
mis en ligne : il y a 3 ansПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - Noté 1 sur 5par Utilisateur ou utilisatrice 17700114 de Firefox, il y a 3 ansfake connection, not even the DNS servers can be connected when this add-on say it is connected.
Réponse du développeur
mis en ligne : il y a 3 ansHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Noté 1 sur 5par CDzun, il y a 3 ansCannot connect to any server what the point of this useless add-on?
Réponse du développeur
mis en ligne : il y a 3 ansHello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to support@surfshark.com or via the Live Chat option on our website with more details! Réponse du développeur
mis en ligne : il y a 3 ansHey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at support@surfshark.com with more details on the issues you have experienced with Surfshark!- Noté 1 sur 5par Utilisateur ou utilisatrice 12141553 de Firefox, il y a 3 ansJust stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.
Réponse du développeur
mis en ligne : il y a 3 ansHi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!
Could you contact us at support@surfshark.com or via live chat? - Noté 4 sur 5par Duncan, il y a 3 ans
- Noté 1 sur 5par bugazz, il y a 3 ansNot working after latest firefox update. just cant connect to any of server
Réponse du développeur
mis en ligne : il y a 3 ansHey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at support@surfshark.com so we could troubleshoot this problem and set up everything for you correctly? - Noté 2 sur 5par NASON2, il y a 3 ansPlugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
Réponse du développeur
mis en ligne : il y a 3 ansHey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article - Noté 4 sur 5par Sabre, il y a 3 ans
- Noté 5 sur 5par level6, il y a 3 ansPaid for 26 months... got about 3 working months, so far. They've removed their "Live Chat" links it seems. Shame. I loved SurfShark. This extension has been trash about 75% of the time I've gone to use it, though, and I am NOT in the position for full VPN on this host. It MUST be by browser profile.
EDIT: I use multiple FF profiles on this machine to segregate everything for my online identities. I have found that this is happening in one FF profile, whlle "Firefox is being updated in another profile." When I switch to my main profile, it is waiting for "restart to update Firefox". Once I restart to complete the update, this extension begins working, again. I would suggest that everyone make sure your FF is not in mid-update.
You also must make sure to update this SurfShark extension in each profile separately (all extensions, really). And restart each profile.
Going from 1 to 5 stars.Réponse du développeur
mis en ligne : il y a 3 ansHey, Hello! Let me apologize that you are having difficulties with our VPN service and finding our live chat support. You can join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article. Also, you could write to support@surfshark.com I believe our team will help you to solve all the problems that you have encountered. - Noté 3 sur 5par Utilisateur ou utilisatrice 13385820 de Firefox, il y a 3 ansFor a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.
Réponse du développeur
mis en ligne : il y a 3 ansHi there! We're very sorry to hear you're experiencing these issues, but if you've reached out to our Customer Support via email - support@surfshark.com, you should expect a reply in a couple of hours. We are sure we can think of an alternative for you! - Noté 5 sur 5par Utilisateur ou utilisatrice 17932313 de Firefox, il y a 3 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 17935028 de Firefox, il y a 3 ansso far it is a complete ripe off, windows install does not work at all!
Réponse du développeur
mis en ligne : il y a 3 ansHey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at support@surfshark.com? We would be glad to investigate this issue with you! - Noté 4 sur 5par Utilisateur ou utilisatrice 17441542 de Firefox, il y a 3 ans
Réponse du développeur
mis en ligne : il y a 3 ansHey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!- Noté 4 sur 5par Lpe, il y a 3 ans4 stars. It could have been 5 if the dedicated address option was included on this extension. Pity. I do have it on my Iphone. Rethinking my subscription, which is only one month.
Réponse du développeur
mis en ligne : il y a 3 ansI understand your disappointment and like to thank you for your given suggestion! This lets us create a more convenient service for you. I have forwarded this to our development team, maybe they will be able to implement this in the future.