Critiques pour Extension Surfshark VPN
Extension Surfshark VPN par Surfshark
1 212 notes
- Noté 2 sur 5par Demi, il y a 3 anscant login, it says "Invalid email or password" but email and password are correct
Réponse du développeur
mis en ligne : il y a 3 ansHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. Réponse du développeur
mis en ligne : il y a 3 ansHey there! Thank you for this feedback. I would really appreciate it if you could email support@surfshark.com regarding this issue. Our customer support team will surely help you figure out a quick solution!- Noté 5 sur 5par Utilisateur ou utilisatrice 17853378 de Firefox, il y a 3 ansSurfshark VPN is a top-notch virtual private network service that I highly recommend to anyone looking for a reliable and secure way to browse the internet. I have been using this VPN for several months now, and I must say that I am thoroughly impressed with its features and performance.
One of the best things about Surfshark is its exceptional security measures. The service uses military-grade encryption and has a strict no-logs policy, which means that your online activities are completely private and anonymous. This gives me peace of mind knowing that my personal information is safe and secure.
Another great feature of Surfshark is its lightning-fast speeds, which allow for smooth streaming and browsing. Whether I'm watching my favorite shows on Netflix or working on a time-sensitive project, I never have to worry about lag or buffering.
Furthermore, Surfshark has a user-friendly interface, making it easy to navigate and set up. The service also offers unlimited simultaneous connections, which means that I can protect all of my devices with just one account.
Overall, I highly recommend Surfshark VPN to anyone looking for a reliable and secure way to browse the internet. With its top-notch security measures, lightning-fast speeds, and user-friendly interface, Surfshark is one of the best VPN services on the market today. - Noté 1 sur 5par MsMeggo, il y a 3 ansIts just a garbage VPN. I spend more time touble shooting its connection than actually doing what I want a VPN for.
Réponse du développeur
mis en ligne : il y a 3 ansHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Noté 5 sur 5par Utilisateur ou utilisatrice 17389050 de Firefox, il y a 3 ans
- Noté 5 sur 5par Dipak, il y a 3 ans
- Noté 5 sur 5par Utilisateur ou utilisatrice 17838376 de Firefox, il y a 3 ans
- Noté 5 sur 5par Utilisateur ou utilisatrice 13793821 de Firefox, il y a 3 ans
- Noté 3 sur 5par Diomas, il y a 3 ansUnfortunately this extension doesn't work for my most frequent use case: enable VPN only on certain sites that I have issues with accessing in a normal way.
Most of sites works just fine without VPN and I don't want them to be opened via VPN (because sometimes it even breaks them). But with this extension enabled, VPN is being applied to all sites and tabs inside firefox.
There is a feature to black list sites from being covered with VPN, but it doesn't make sense since I would need to list any possible site there except just few ones that really need to be opened with VPN.Réponse du développeur
mis en ligne : il y a 3 ansHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Noté 1 sur 5par Utilisateur ou utilisatrice 15436777 de Firefox, il y a 3 ansI cannot wait for my surfshark subscription to end. This "service" has been the worst.
Réponse du développeur
mis en ligne : il y a 3 ansHello. Let us apologize for the issues you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you! - Noté 1 sur 5par Utilisateur ou utilisatrice 17820161 de Firefox, il y a 3 ans
- Noté 2 sur 5par Utilisateur ou utilisatrice 14522916 de Firefox, il y a 3 ansI pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
Réponse du développeur
mis en ligne : il y a 3 ansHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Noté 2 sur 5par Utilisateur ou utilisatrice 14488103 de Firefox, il y a 3 ansNach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
Réponse du développeur
mis en ligne : il y a 3 ansHi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen? - Noté 1 sur 5par Utilisateur ou utilisatrice 14636806 de Firefox, il y a 3 ans
- Noté 1 sur 5par Utilisateur ou utilisatrice 17803340 de Firefox, il y a 3 anskeep asking to re-login. is there a problem with the firefox?
Réponse du développeur
mis en ligne : il y a 3 ansHey there! It would be great if you could reach out to our friendly customer support team via live chats or write us an email at support@surfshark.com so we could investigate this further! - Noté 3 sur 5par Utilisateur ou utilisatrice 13509920 de Firefox, il y a 3 ansWhy "Pause" option is not included on Linux / Ubuntu version?. I can't find one/
Réponse du développeur
mis en ligne : il y a 3 ansHey there! For the time being, this feature is not implemented on Linux Surfshark app, however, your thank you for your feedback! 🦈 - Noté 1 sur 5par Utilisateur ou utilisatrice 17790593 de Firefox, il y a 3 ans
- Noté 5 sur 5par Utilisateur ou utilisatrice 17790187 de Firefox, il y a 3 ans
Réponse du développeur
mis en ligne : il y a 3 ansHey there! Thank you for your feedback! 🙏 We're so sorry to hear that you are encountering speed issues while using Surfshark VPN! Our customer support team would really love to help you out, so maybe you can contact them at support@surfshark.com? Hope to hear from you soon!- Noté 4 sur 5par Utilisateur ou utilisatrice 17775403 de Firefox, il y a 3 ans
- Noté 4 sur 5par rayray, il y a 3 ans
- Noté 4 sur 5par Utilisateur ou utilisatrice 14317850 de Firefox, il y a 3 ans
Réponse du développeur
mis en ligne : il y a 3 ansHello. We are sorry to hear that you have experienced log in issues with our VPN. Could you please contact our customer success team at support@surfshark.com or via live chat on our website in order to troubleshoot the issues you are facing? Our agents will do their best in regards to the issues you are facing!- Noté 1 sur 5par mark, il y a 3 ansAs others have stated in reviews here, this extension does not work properly - it causes delays or completely fails in accessing sites, both problems of which disappear when you pause or turn off the extension. Before I am told to contact support, I have already done that and was advised to reinstall the extension, which I did, with no change. I was then asked why I was using the firefox extension and it was suggested I should just use the desktop VPN client - for a couple of reasons I do not want to do this. My next step will be to try an alternative VPN if Surfshark can't fix this. This is a relatively recent problem so someone has done something to mess things up - when you find them, can you please tell them to undo what they did.
Réponse du développeur
mis en ligne : il y a 3 ansHello Mark! Thank you for your feedback, I really appreciate it! I'm sorry to hear about the issues that you are facing with the extension. Could you reach out to me at miles@surfshark.com so I could personally check your case? Thank you, Miles. - Noté 5 sur 5par berniz, il y a 3 ans