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Critiques pour Extension Surfshark VPN

Extension Surfshark VPN par Surfshark

3,6 étoiles sur 5
5
634
4
148
3
69
2
56
1
305
1 212 notes
  • par adasfasf, il y a 3 ans
  • par Utilisateur ou utilisatrice 17910097 de Firefox, il y a 3 ans
  • par liiiilliiiiilll, il y a 3 ans
    파이어폭스 확장도구로 사용중인데.. 왜 자꾸 끊기는지 모르겠다. 속도도 별로고.

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!
  • par Cesar A. Silva, il y a 3 ans
    Oh yes. Now the extension's autoconnect in Firefox is working. My feedback was taken care of by Surfshark's development team.

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey! Thank you for your review!
  • par Darek, il y a 3 ans
  • par Utilisateur ou utilisatrice 17125552 de Firefox, il y a 3 ans
    After about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
    This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally!
  • par Utilisateur ou utilisatrice 17886233 de Firefox, il y a 3 ans
    Is there any options to turn on vpn automatically with operating firefox?

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to!
  • par Ramy, il y a 3 ans
  • par BurcakA, il y a 3 ans
    I may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌
  • par Iaroslav Stanko, il y a 3 ans
    Взали дениги за два года, но перестало всё работать !!!

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Здравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам!
  • par RastaKen, il y a 3 ans
    the "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
    I think there is a bug in firefox extensions

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey there! Could you reach to support@surfshark.com regarding this issue? Our customer support team will definitely help you out!
  • par Scheming9529, il y a 3 ans
    В целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon!
  • par Utilisateur ou utilisatrice 17870811 de Firefox, il y a 3 ans
    it simply doesn't work, can't log in

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!
  • par User, il y a 3 ans
    Work well in Linux, but on Mac all websites stopped working after a few minutes of usage.

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!
  • par Utilisateur ou utilisatrice 17835142 de Firefox, il y a 3 ans
    NOT WORKING, CANT LOG IN

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at support@surfshark.com? Thanks!
  • par Utilisateur ou utilisatrice 17862433 de Firefox, il y a 3 ans
    It cannot work in Firefox for log in.

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Thanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to support@surfshark.com, where our customer support team will definitely make it right for you!
  • par Utilisateur ou utilisatrice 17863649 de Firefox, il y a 3 ans
  • par Utilisateur ou utilisatrice 17857995 de Firefox, il y a 3 ans
  • par Utilisateur ou utilisatrice 17859016 de Firefox, il y a 3 ans
    Does not recognize valid log in details rendering it useless. I can log into the site & with my account open on the very same web page the app tells me I have the wrong log on details.

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hello! Sorry to hear about your negative experience while using Surfshark. Some additional information would be very helpful in resolving this case, so if you could contact our support team via support@surfshark.com, they would be glad to look into this issue.
  • par Utilisateur ou utilisatrice 16964769 de Firefox, il y a 3 ans
    Impossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you!
  • par Utilisateur ou utilisatrice 17858331 de Firefox, il y a 3 ans
    extension doesnt work in firefox - unable to log in. I am logged in in desktop app and in my account on web, but theextension doesnt accept the same login details for some reason (copied from password manager and doublechecked)

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey! We appreciate the feedback. I'm sure our customer support team will be able to help you out with this. Please reach out to support@surfshark.com, and explain the issue in more detail.
  • par zilti, il y a 3 ans
    It is impossible to log in. That aside, the addon just sucks compared to just using the wireguard config files from Surfshark (that they hide quite well).

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Thanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to support@surfshark.com, where our customer support team will definitely help you out with this.
  • par Rovans, il y a 3 ans
    Cant login! It says
    "Invalid email or password"
    but email and password are correct.
    No problems in Edge or other browsers!

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it!
  • par Utilisateur ou utilisatrice 13210600 de Firefox, il y a 3 ans
  • par Felix, il y a 3 ans
    not working and not 3.19 show in the website

    Réponse du développeur

    mis en ligne : il y a 3 ans
    Hello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at support@surfshakr.com ,as I am sure they would fix the issue?