Surfshark VPN拡張機能 — 高速、プライベート のレビュー
Surfshark VPN拡張機能 — 高速、プライベート 作成者: Surfshark
mark によるレビュー
As others have stated in reviews here, this extension does not work properly - it causes delays or completely fails in accessing sites, both problems of which disappear when you pause or turn off the extension. Before I am told to contact support, I have already done that and was advised to reinstall the extension, which I did, with no change. I was then asked why I was using the firefox extension and it was suggested I should just use the desktop VPN client - for a couple of reasons I do not want to do this. My next step will be to try an alternative VPN if Surfshark can't fix this. This is a relatively recent problem so someone has done something to mess things up - when you find them, can you please tell them to undo what they did.
開発者の返信
投稿日時: 3年前Hello Mark! Thank you for your feedback, I really appreciate it! I'm sorry to hear about the issues that you are facing with the extension. Could you reach out to me at miles@surfshark.com so I could personally check your case? Thank you, Miles.
合計レビュー数: 1,228
- 5 段階中 5 の評価Firefox ユーザー 20044216 によるレビュー (1日前)THIS IS GREATEST VPN. SurfShark has been an absolute life saver for over four years. Not because I had a great recovery from a terrible experience, but instead - I have never had a terrible experience.
- The Surfshark VPN extension in Firefox does not work on several Cloudflare web pages even on Surfshark's website, others get stuck in a loop and eventually you have to quit Surfshark (pause) to enter the website. And I have put these pages in bypass but it does not work.
I have added the Surfshark extension in Edge there it works although it may take 10-15 seconds.開発者の返信
投稿日時: 1日前Hi there, thank you for getting in touch. If you're having problems accessing some websites after connecting to the VPN, switching to a different server location in the Surfshark app can help. In case the issue persists, please get in touch with our customer support team by joining live-chat on our website here: https://support.surfshark.com/hc/en-us#open-chat - 5 段階中 2 の評価Firefox ユーザー 16470895 によるレビュー (3日前)The extension keeps getting worst at each update. First, you can no longer "star" a VPN server to keep the ones you use most often at the top. Now, instead of putting the VPN front and center, they put the "ad blocking" screen at the forefront, relegating the VPN menu to a narrower area to the right. Why would I want an VPN extension where the VPN is 2nd class citizen, and ad blocking is 1st class? This is horrible.
開発者の返信
投稿日時: 3日前Hey, thank you for sharing your thoughts. We would like to hear more about your experience to help us improve our upcoming updates. Please contact us at miles@surfshark.com so we can relay your suggestions to our team and take a closer look at the situation. - 5 段階中 5 の評価Firefox ユーザー 14635941 によるレビュー (6日前)
開発者の返信
投稿日時: 7日前Hey, we appreciate your feedback and we're sorry to hear the recent usability changes have made the app less convenient for you. We’d really like to hear more about your experience as this helps us improve future updates. Please contact us at miles@surfshark.com so we can pass your suggestions to the team and take a closer look.- 5 段階中 3 の評価Firefox ユーザー 20025811 によるレビュー (11日前)Unfortunately, as people said, the optimization is horrible. I've had no issues with it for a while, but then suddenly some websites are *extremely* slow (some even unusable, i.e, no ui elements register a response) using it, and firefox constantly tells me to disable surfshark to fix the issue.
開発者の返信
投稿日時: 10日前Hi, we're sorry to hear the extension suddenly started causing very slow websites and issues in Firefox. We would like to investigate what changed and what could be causing this behavior on your setup. Please contact us directly at support@surfshark.com or via live chat on our website so we can take a closer look. - 5 段階中 5 の評価Grey Jedi Beccara によるレビュー (12日前)
開発者の返信
投稿日時: 1ヶ月前Здравствуйте, спасибо за отзыв. Мы хотели бы подробнее разобраться в ситуации и помочь решить эту проблему. Пожалуйста, обратитесь в нашу службу поддержки по адресу support@surfshark.com или через онлайн-чат по ссылке: https://support.surfshark.com/hc/en-us#open-chat- 5 段階中 4 の評価Sir_Jimmothy によるレビュー (1ヶ月前)
開発者の返信
投稿日時: 2ヶ月前Hi, thank you for sharing your feedback. We're sorry to hear Surfshark feels poorly optimized for you. We would like to take a closer look at what could be causing the performance issues on your device and see what we can do to help. Please get in touch with us by joining live-chat on our website or at support@surfshark.com.- 5 段階中 5 の評価Firefox ユーザー 18178007 によるレビュー (2ヶ月前)
- 5 段階中 5 の評価Sagittarius によるレビュー (2ヶ月前)Great and useful extension with good customization (sites filtration to apply). It works exactly as expected.
開発者の返信
投稿日時: 2ヶ月前Halo, kami mohon maaf mendengar tentang kekecewaan Anda. Surfshark adalah layanan berbayar, jadi Anda perlu berlangganan untuk menggunakannya. Namun demikian, Anda dapat mendaftar untuk uji coba gratis dengan mengikuti langkah-langkah dari panduan ini:
http://support.surfshark.com/hc/en-us/articles/360026123554-Does-Surfshark-offer-a-free-trial
Selain itu, kami memberikan jaminan uang kembali 30 hari untuk tujuan pengujian, jika Anda mendaftar langsung melalui situs web kami: surfshark.com/pricing- 5 段階中 1 の評価Firefox ユーザー 13611738 によるレビュー (2ヶ月前)
- 5 段階中 4 の評価Firefox ユーザー 18361484 によるレビュー (2ヶ月前)