Отзывы на «Proton VPN: Fast & Secure»
Proton VPN: Fast & Secure от Proton, Proton Team
Ответ Proton Team
Ответ разработчика
размещено месяц назадThat doesn't sound right. Could you share more details about the issue? Do you have the auto-connect feature enabled? Are you using any other VPN, proxy, or custom DNS? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot.
834 отзыва
- Оценено на 2 из 5от Me, 2 дня назадUnable to connect to the internet after unlocking session on Linux.
Crash Firefox from time to time, which make a new session start without my tabs...Ответ разработчика
размещено час назадSorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Оценено на 5 из 5от eliz, 2 дня назад
- Оценено на 5 из 5от Пользователь Firefox 19430323, 2 дня назад
- Оценено на 4 из 5от Пользователь Firefox 19947022, 2 дня назадThe bad thing about protonvpn free is that it assigns you a server based on your IP. Proton may be collaborating with authorities. Something we don't know internally, and they can already know your IP. So when you connect you are assigned to a free server but what you don't know who is connected to that server can be you alone or with other people. Another thing is that it uses VPS, dedicated servers are in England, we all know that England is an ally of the United States so draw your conclusions. What I don't understand is why one cannot choose which server to use and not that the system itself assigned me based on its preferences.
Ответ разработчика
размещено час назадThe default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to change server, or you can upgrade to connect to a specific server in a country of your choice.
All of the Proton VPN servers use static IP addresses, which means that the same IP address is shared between all users connected to the server, and the IP address is the same all the time for that particular server, unless the server itself is changed. However, this does not apply to the free and Secure Core servers, which are selected from a pool of servers in order to balance out the load. As for dedicated IPs, we support multiple other countries: https://proton.me/support/dedicated-server-locations.
Lastly, we're not collaborating with any authorities whatsoever. If you'd like to assure yourself of Proton VPN's trustworthiness, navigate to https://protonvpn.com/blog/is-protonvpn-trustworthy for more details. We have a strict no-logs policy protected by Swiss law, and we are open-source and undergo regular third-party audits of our services. Ответ разработчика
размещено 10 часов назадWe're sorry to see that you're dissatisfied, and we would appreciate your feedback on how we could earn a better review from you. If you're having any problems with Proton VPN, we'd be more than happy to troubleshoot with you and see that it is to your satisfaction. Please contact us at https://protonvpn.com/support/contact with more details. We'd be happy to help.- Оценено на 5 из 5от AetherRose, 4 дня назадGreat app, does a good job. I'd love it if they added a feature to turn on for specific websites.
- Оценено на 4 из 5от Пользователь Firefox 19941048, 6 дней назадSo like sometimes I need to turn the extension on and off a lot sometimes cuz if I don't it just won't connect to internet. (The web browser not the computer) I've tried this on waterfox and librefox I believe and multiple devices and OSes
Ответ разработчика
размещено 5 дней назадThank you for the feedback. Does the issue perhaps occur after rebooting your device, or restarting your browser? Are you receiving any error messages? Do you have the auto-connect feature enabled? Which browser version and Proton VPN extension version do you have installed? Please contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. - Оценено на 5 из 5от Пользователь Firefox 12780740, 6 дней назадWorks almost perfectly. A killp-switch would be necessary. Thanks Proton Team!
- Оценено на 1 из 5от ee, 7 дней назадdoesn't work it just makes my browser non functional, the app works fine though
Ответ разработчика
размещено 7 дней назадSorry to hear that. Could you describe the issue in more detail? What are the specific steps you're taking that lead to the problem? Are you receiving any error messages? Which Firefox version and Proton VPN extension version do you have installed? Contact us at https://protonvpn.com/support/contact with more details so we can help.
Meanwhile, try reinstalling the extension from scratch to see if there's any improvement. - Оценено на 5 из 5от Armando Bloom, 8 дней назад
- Оценено на 5 из 5от hiepnh, 8 дней назад
- Оценено на 5 из 5от Пользователь Firefox 19935455, 9 дней назад
- Оценено на 5 из 5от Facty, 9 дней назад
- Оценено на 5 из 5от GalaxialSupernova, 9 дней назад
- Оценено на 5 из 5от Aimee Oracle Grove, 10 дней назад
- Оценено на 5 из 5от Norbert, 11 дней назад
- Оценено на 5 из 5от FeSi, 11 дней назадI am very happy with the extension as it automatically connects without any problem. During my nearly 1 year use I never had a problem in any way.
- Оценено на 3 из 5от Ce@p2g77L#W, 12 дней назадIt does its job. Reliable. Not greedy, the free version is quite good.
However, there are some problems specific to Firefox.
There are regular connection problems.
-It always says there's a problem connecting your account, but your account connects (this isn't a huge problem, it's just confusing for some).
-Sometimes it connects and then disconnects after a split second. You have to wait a bit. (Meh, okay, but it's still a problem)
-Sometimes it doesn't connect automatically (this is a minor issue if you've pinned it to the top right, but it's very annoying)
-Loses the browser permissions?? You have to delete the add-on regularly and re-grant the requested permissions. (This is what's frustrating because the necessity of this can be forgotten.)
At least I experience these problems in both Windows and Cachy.Ответ разработчика
размещено 12 дней назадThank you for your feedback. Which Firefox version and Proton VPN extension version do you have installed exactly? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are you using any antivirus, firewall, or device optimization software? Contact us at https://protonvpn.com/support/contact with more details so we can investigate the issues further and help you troubleshoot. - Оценено на 1 из 5от Overlord69, 12 дней назадI can't tell what's currently going on but starting since today I can't use the addon anymore. Every time I try to connect to a server the whole browser freezes and if I wait long enough, it crashes. I have to open Firefox in troubleshooting mode and remove the addon, because as soon as I enable it it tries to connect to a server and the browser freezes.
Ответ разработчика
размещено 12 дней назадThat doesn't sound right. Do you perhaps have the auto-connect feature enabled? Are you receiving any error messages? Which Proton VPN extension version and Firefox version do you have installed? Please contact us at https://protonvpn.com/support/contact with more details so we can have a better understanding of the issue and help you troubleshoot. - Оценено на 5 из 5от FFfanboy42X, 13 дней назад
- Оценено на 5 из 5от raz, 16 дней назад
- Оценено на 5 из 5от ozfishsys, 16 дней назад
- Оценено на 1 из 5от THE-DRAG0N, 16 дней назад
- Оценено на 2 из 5от DevourerOS, 19 дней назадI used to love ProtonVPN extension. It was quick and easy. However, now it is a nightmare. It started with the last version causing issues where you had to disable it and reopen the browser, but only on Linux. Well now, even if you disable it, it will lock your browser up and refresh the page every 30 seconds, on Windows and Linux. You have to completely disable and remove it, then go into the folder and delete the xpi in order to use your Firefox. I spent hours trying to place the blame on anything else. Even doing the Firefox troubleshooting where it disables the extensions did not stop this problem. Only completely removing the xpi and setting for it would stop this. I don't know what is going on over there, but I'm sure that you all should revert some of the changes you have been making, since version 1.3.x, would fix these issues. The nag pop-up for rating is horrible, and it doesn't matter if we had rated it or not. There should be a leave me alone box.
Edited, for typos and clarity.
Update: Reinstalled 1.2.16 and the issues with the lockup and reload and forgot to add that just opening the browser without loading a page would cause it to just use up all RAM in the system over about a 5 to 10 minute window. You could just sit there and watch it keep climbing.Ответ разработчика
размещено 19 дней назадSorry to hear that. Could you share more details about the issue? Does it perhaps occur after rebooting your device? Are you receiving any error messages? Which Proton VPN extension version and Firefox version do you have installed? Please contact us at https://protonvpn.com/support/contact so we can have a better understanding of the issue and help you troubleshoot.