Отзывы на «Proton VPN: Fast & Secure»
Proton VPN: Fast & Secure от Proton, Proton Team
58 отзывов
- Оценено на 3 из 5от bunaventure, 5 дней назадAuto-connect doesn't really work after a cold boot or sleep. I'll get the notification that it connected, but the icon will appear as if there is no connection, and internet access is completely blocked. A few times of turning it off and on, closing and reopening Firefox, it will start to work again. I think it's related to auto-connect, maybe there needs to be a delay, but I don't really feel like troubleshooting. I really wanted to like it but the desktop app is just more reliable.
Linux Mint 22.3 - Firefox 152.0.5Ответ разработчика
размещено 5 дней назадSorry about that. We're aware of the issue, and our team is working on a fix. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly. - Оценено на 3 из 5от Пользователь Firefox 19904433, 2 месяца назадI'd love to see more linux compatability in the Proton suite as a whole.
Ответ разработчика
размещено 2 месяца назадThank you for the review. If you have any specific suggestions on how we can further improve our services on Linux, or if you happen to be experiencing any issues, feel free to let us know at https://proton.me/support/contact. We always appreciate our community's input. - Оценено на 3 из 5от Ce@p2g77L#W, 2 месяца назадIt does its job. Reliable. Not greedy, the free version is quite good.
However, there are some problems specific to Firefox.
There are regular connection problems.
-It always says there's a problem connecting your account, but your account connects (this isn't a huge problem, it's just confusing for some).
-Sometimes it connects and then disconnects after a split second. You have to wait a bit. (Meh, okay, but it's still a problem)
-Sometimes it doesn't connect automatically (this is a minor issue if you've pinned it to the top right, but it's very annoying)
-Loses the browser permissions?? You have to delete the add-on regularly and re-grant the requested permissions. (This is what's frustrating because the necessity of this can be forgotten.)
At least I experience these problems in both Windows and Cachy.Ответ разработчика
размещено 2 месяца назадThank you for your feedback. Which Firefox version and Proton VPN extension version do you have installed exactly? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are you using any antivirus, firewall, or device optimization software? Contact us at https://protonvpn.com/support/contact with more details so we can investigate the issues further and help you troubleshoot. - Оценено на 3 из 5от normalized, 3 месяца назадThe extension itself is super snappy and responsive, but the fact that I have to disable and re-enable it on every PC restart is driving me crazy. Otherwise it refuses to work, either saying that the destination is unreachable or showing that it is connected when it clearly is not.
Ответ разработчика
размещено 3 месяца назадThat doesn't sound right. Please contact us at https://protonvpn.com/support/contact letting us know which specific browser version and Proton VPN extension version you have installed, what OS your device is running, whether you have the auto-connect option enabled, etc. We'd be happy to investigate the behavior further. - Оценено на 3 из 5от Пользователь Firefox 19640629, 3 месяца назадWhere do I submit bugs? After every time my laptop hibernates or sleeps, I have to uninstall and reinstall for the connection to work again. Or wait a very long time. I use this extension, because the official Linux package apparently requires systemd and fails.
Ответ разработчика
размещено 3 месяца назадSorry about that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Оценено на 3 из 5от Foxie, 3 месяца назадthis is a great product but a recommendation would be to have it 'talk' to the desktop app or at least have an option for it to do it that way if i connect on the desktop app its shown in the extension and vice versa. additional similar to the android app a way to set a different default connection that isnt the fastest in both the extention and linux app would be nice (i believe the windows client has this option)
Ответ разработчика
размещено 3 месяца назадThank you for your review. We have passed on your feedback to the team for future improvement. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates. - Оценено на 3 из 5от Yog333, 3 месяца назадOblige à désactiver puis ré-activer systématiquement au lancement de Firefox après une mise en veille de Windows, sous risque d'exposer mon adresse IP.
Ответ разработчика
размещено 3 месяца назадSorry about that. We're aware of the issue, and our team is working on a fix, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly. - Оценено на 3 из 5от Sonny_Youkali, 4 месяца назадMi riferisco al servizio vpn offerto da Proton. Su Windows tutto bene mentre su Linux, UbuntuStudio e Linux Mint, ho diversi problemi che sono risolvibili ma fanno perder tempo
Ответ разработчика
размещено 4 месяца назадThank you for your review. Feel free to reach out to us at https://protonvpn.com/support/contact with more details about the issues you're experiencing. We'd be more than happy to help. - Оценено на 3 из 5от Almost9797, 5 месяцев назадThis is an easy-to-set-up VPN to use, with a well-known privacy-oriented company, and it's fast, i.e. the speed drop is not at all noticeable even with the free (non-media) bandwidth.
Unfortunately, if the extension is kept running while the computer goes to sleep, etc., the internet connection for the browser becomes unstable, including not being able to connect to any website. Turning off the extension restores the normal connection, but turning the extension back on still causes problems. At this point, removing and reinstalling the extension is required to get it working again. This is non-ideal. Some other reputable VPN providers may be easier to work with than this.Ответ разработчика
размещено 5 месяцев назадSorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep the extension up-to-date for any improvements. Meanwhile, we’ve passed on your report to the team accordingly. - Оценено на 3 из 5от Пользователь Firefox 19727755, 5 месяцев назадGood extension, but I confirm the bug reported by another user. If I close Firefox (Ubuntu snap) with the VPN connected and shut down my computer, at restart when I launch Firefox there's a notifiation indicating that the VPN is connected but the browser cannot reach any website and the extensions seems broken (blank menu on icon click). The only way to retrieve a working Firefox situation is to unistall the extension (if only disabled, Firefox stops working when reenabled).
Ответ разработчика
размещено 5 месяцев назадSorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep the extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Оценено на 3 из 5от Saxayone, 6 месяцев назадEdit: A full re-install doesn't seem required, if you go to manage extension > disable > enable then it seems to make it work again.
Sometimes bugs out and requires a full re-install to work again.
From my limited testing it seems to be related to closing the browser while the vpn is connected.Ответ разработчика
размещено 5 месяцев назадThat doesn't sound right. Would you mind describing the issue further? What exactly is the bug you're encountering? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Оценено на 3 из 5от BRSP, 6 месяцев назадThis add on, is constantly having problems with Firefox, works fine in other browsers like Vivaldi, it was working on Firefox, suddenly when I connect, the addon on Firefox, it begin to give me this message to all sites:
"
Secure Connection Failed
An error occurred during a connection to google.com. Cannot communicate securely with peer: no common encryption algorithm(s).
Error code: SSL_ERROR_NO_CYPHER_OVERLAP
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem."
NOTE: I don't have the Proton VPN client working on windows, just using add on with browser.Ответ разработчика
размещено 6 месяцев назадSorry to hear that. Could you share more details about the issue? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Have you tried reinstalling the Proton VPN extension from scratch? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help. - Оценено на 3 из 5от ash, 7 месяцев назадHandy extension for tunneling your web browsing through a VPN. On Windows the extension reconnects when the system wakes, but on macOS* the extension gums up the whole browser if the system went to sleep with the VPN connected, necessitating unloading and reloading the extension.
* Intel-64 architecture; have not had the problem since switching to Apple SiliconОтвет разработчика
размещено 7 месяцев назадSorry to hear that. Could you share more details about the issue? Are you receiving any error messages? Which exact version of Firefox and the Proton VPN extension do you have installed? What type of internet connection are you using? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help. - Оценено на 3 из 5от Davide, 7 месяцев назад1. Can not specify favorite countries. You have to search a list of 900 countries, even though everyone mostly only uses a handful of them.
2. Can not be enabled only for specific *containers* (to specied countries.)
This is also easily possible with other VPNs via the Mozilla Container extension, if you would have a SOCKS5 proxy address. to use with Proton...
Other than that, it works.Ответ разработчика
размещено 7 месяцев назадThank you for your review. We've shared your feedback with the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates. - Оценено на 3 из 5от Пользователь Firefox 14184547, 7 месяцев назадThis works well on desktop Firefox, but not mobile (I tried force enabling it, but it just gives permission errors so far — maybe I'll figure out it).
Ответ разработчика
размещено 7 месяцев назадThank you for your review. The browser extension is currently not officially supported on Firefox for mobile devices, however, we've passed on your feedback to the team for future consideration. In the meantime, you can download the native Proton VPN app for your platform at https://protonvpn.com/download. - Оценено на 3 из 5от srickficture, 7 месяцев назадThe Proton VPN extension is almost perfect, but on Firefox Linux, this thing just won't reconnect after coming back from sleep! Disconnecting and reconnecting hangs, and that gets nowhere, but disabling and re-enabling the extension makes everything work. Proton is a great VPN with a lot of extra functionality, but this extension needs a bit more polish.
Ответ разработчика
размещено 7 месяцев назадThat doesn't sound right. Could you share more details about the issue? Are you receiving any specific error messages? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Оценено на 3 из 5от Henne, 8 месяцев назадLeider startet das Addon nicht fehlerfrei automatisch mit dem Start von Firefox. Firefox ladet keine Seiten bei eingeschalteten aqutostart des Addon und stürzt ab. Ohne eingestellten Autostart funktioniert es, daher 3 Sterne.
Ответ разработчика
размещено 8 месяцев назадThank you for your feedback. We're aware of the issue, and our team is working on a potential fix, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly. - Оценено на 3 из 5от SnigePippi, 8 месяцев назадWorked mostly fine the last 3 weeks. Now I've had to disable it as it is blocking my connection. Hope it will be solved, but it's turned off for now.
Ответ разработчика
размещено 8 месяцев назадThat doesn't sound right. Would you mind describing the issue further? Are you experiencing no internet access while connected to the extension? If so, are you receiving any error messages perhaps? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Оценено на 3 из 5от alepanierafale, 8 месяцев назадProblem polega na tym, że to rozszerzenie w pewien sposób się blokuje. Przy ponownym uruchamianiu przeglądarki Firefox nie ma do niego dostępu, tak jakby wciąż się wczytuje, a proces ten nie kończy się. A zatem skorzystanie w pełni z tego rozwiązania nie jest możliwe, ponieważ dopóki rozszerzenie nie połączy się z serwerem, to strony nie wczytują się. Aby rozwiązać ten problem należy wyłączyć rozszerzenie i następnie ponownie je włączyć. To bardzo upierdliwe.
Ответ разработчика
размещено 8 месяцев назадThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? What are the exact steps you're taking that lead to the issue? Are you using any other extensions for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Оценено на 3 из 5от Пользователь Firefox 17954715, 8 месяцев назадTry to make it work better on omegle like sites like emerald
Ответ разработчика
размещено 8 месяцев назадThank you for your review. Could you describe the issue further? What difficulties are you experiencing using the website while connected to Proton VPN? We'd be happy to help, but we need some basic details to work with. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Оценено на 3 из 5от Mike Zamkovsky, 9 месяцев назад
- Оценено на 3 из 5от g1zm02k, 9 месяцев назадDoes the job, but it does it in the most basic and annoying way possible, for example you can't set up a default country (i.e. USA) and you instead have to constantly scroll down and activate your country of choice manually every time you want to use it because it resets the list position back to the beginning any time you click on anything...
This wouldn't be a problem if not for the fact that you can't invert split-tunnelling — I literally only want to use the VPN for one or two sites that I have data on that are blocked in the UK but I can't without it causing problems everywhere else — so I have to continuously Connect/Disconnect via the long-winded means I mentioned above every time I want to use those sites.
Other than that, no issues, but I won't be resubscribing as it's really too much faffing about for something that you should be able to set up as a one-click connect.Ответ разработчика
размещено 9 месяцев назадThank you for your review. Although these features are not available at the moment, we've passed on your feedback to the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates. - Оценено на 3 из 5от Пользователь Firefox 19221936, 9 месяцев назад
- Оценено на 3 из 5от User, 9 месяцев назадHello, glad to see that these reviews are actively monitored and responded to. A major issue that I have had with this extension for ages is that I cannot pin certain locations to the top of the country list, or set a certain location as default as is possible in the mobile app versions of ProtonVPN. It is tedious to have to always search or scroll far down to get to the desired location. Please add this feature.
Ответ разработчика
размещено 9 месяцев назадThank you for your review. We have passed on your request to the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates.