So, I have no idea where the negative reviews are coming from. People are either 1) Expecting a paid product to be paid for, 2) Don't know the basics of how internet connections work, and 3) Don't know how to navigate their website. As of 23/07/2023 they have live chat.

This VPN + Extension has found more than MWB Did

When i click in "create account" doesn't seem to have a free option so... #Trash.

Не работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты

Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.

fake connection, not even the DNS servers can be connected when this add-on say it is connected.

Cannot connect to any server what the point of this useless add-on?

Useless, only waste your time nothing else

Just stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.

Not working after latest firefox update. just cant connect to any of server

Plugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded

Paid for 26 months... got about 3 working months, so far. They've removed their "Live Chat" links it seems. Shame. I loved SurfShark. This extension has been trash about 75% of the time I've gone to use it, though, and I am NOT in the position for full VPN on this host. It MUST be by browser profile.

EDIT: I use multiple FF profiles on this machine to segregate everything for my online identities. I have found that this is happening in one FF profile, whlle "Firefox is being updated in another profile." When I switch to my main profile, it is waiting for "restart to update Firefox". Once I restart to complete the update, this extension begins working, again. I would suggest that everyone make sure your FF is not in mid-update.

You also must make sure to update this SurfShark extension in each profile separately (all extensions, really). And restart each profile.

Going from 1 to 5 stars.

For a long time it worked really well. But in the past month and a half, it stopped. Proxy connection error. Two chats with support later (the first making me reset/reinstall entire Firefox pointlessly, the second finally admitting it's a known issue and promising me they're working on it) it's still not resolved. If it doesn't, soon - I'm going to be forced to consider cancelling my (almost four-year long) subscription.

so far it is a complete ripe off, windows install does not work at all!

It is just not working at all now. Was super slow before.

4 stars. It could have been 5 if the dedicated address option was included on this extension. Pity. I do have it on my Iphone. Rethinking my subscription, which is only one month.

파이어폭스 확장도구로 사용중인데.. 왜 자꾸 끊기는지 모르겠다. 속도도 별로고.

Oh yes. Now the extension's autoconnect in Firefox is working. My feedback was taken care of by Surfshark's development team.

After about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.

Is there any options to turn on vpn automatically with operating firefox?