When it works it works great. That's most of the time. But when it doesn't it is a complete disaster.

Recently I discovered after a few days that the icon was no longer highlighted. I checked and sure enough I had not only been disconnected from VPN the whole time but I was also logged out of my account. I did a data request on one of the sites I was using at the time and they had my city and IP address clearly logged over a period of almost 24 hours. The remainder of the time they had on file for me did have my proxy IP instead. Logging back in and reconnecting worked but CS said I should just reinstall to fix the issue. That's happened once in the past 3 months of using the service.

But what more commonly happens is all connections stop working. So you try to disconnect the proxy and connect to a new one. But it does nothing. And when you click on it again you find you are logged out. But you can't log in. It just doesn't work at all. The good news is since no connections work your privacy isn't being leaked but that's the only good part. And this happens across all PCs and OSes at the same time every time it happens. So I have no idea what causes this. A few days later it mysteriously works perfectly again. So expect to completely lose the ability to surf anonymously for several days a month if you only use this plugin.