Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by The_Blinded
Rated 5 out of 5
by The_Blinded, 9 days ago659 reviews
- Rated 5 out of 5by Chrissyboy, 7 hours ago
- Rated 5 out of 5by Browny, 9 hours agoWorks well.
Used on my phone for a while, now switched from google chrome to Firefox exclusively at home and on my phone, works perfectly between my PC and my phone.
I have also just subscribed to their premium $20 per month plan.
Well worth it! I have used their emails and drive as well for a while now. Great product suite - Rated 5 out of 5by Mark, 10 hours ago
- Rated 5 out of 5by Pek, 3 days ago
- Rated 5 out of 5by cillious, 9 days ago
- Rated 5 out of 5by Firefox user 19438589, 11 days ago
- Rated 1 out of 5by Altirix, 12 days agocritical bug can cause firefox to crash and freeze when enabled and will cause it to also instantly hang on start up of firefox. need to run in "-safe-mode" to disable proton.
Developer response
posted 8 days agoThat doesn't sound right. Could you share more details about the issue? Are you receiving any error messages? Do you have the auto connect feature enabled? What are the exact steps you're taking that lead to the issue? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you further. - Rated 5 out of 5by Firefox user 19688048, 13 days ago
- Rated 5 out of 5by Mario, 15 days ago
- Rated 5 out of 5by ObjectifMars, 17 days ago
- Rated 2 out of 5by Quitch, 18 days agoThe inability to setup profiles, even as a paid subscriber, makes this far less useful than it should be. When you want to bypass your country's censorship the last thing you want is a default connection to servers in your country. Yes, you can manually change it, but this rather undercuts the purpose and convenience that auto-connect brings. Fastest connection to not my country is in the desktop app and I want to see it here too.
Developer response
posted 18 days agoThank you for your feedback. We have passed on your request to the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates. - Rated 5 out of 5by versita, 19 days ago
- Rated 2 out of 5by webistrator, 20 days agoThe "take what you get" free server idea would be OK if it didn't corrupt one's browser language settings so that, for example, if one draws a Japanese server then one's browser language becomes Japanese and can't be reset--and yes, Firefox has default language control, but it doesn't work to reset the langauge. If one could at least choose preferred nations rather than having to accept the default picked by the Proton extension, life would be easier. Otherwise, one must disconnect totally from Proton VPN and reconnect later -- or do a quick study in Japanese, Chinese (apologies, Aifun Ltd), etc.!
(Re: ProtonVPN's response) -- I've used NordVPN and Surfshark in the past and I lever lost my language choice. Neither one changed nor corrupted my browser language as ProtonVPN does. Both are linguistically "transparent to the user". If ProtonVPN thinks loss of legibility is "proof" it is working and that illegible browser output that cannot be restored--even when their VPN service is turned off-- is a good trade-off, they're naively mistaken. Proton VPN's algorithm of an arbitrary node selection with hopes that one gets the right language "brass ring" on Proton's node merry-go-round leaves no choice but to give up their VPN protection. Proton could offer users a language preference option, but that seems outside their wherewithal, unlike other VPN providers.
Of course, Proton offers the choice of a paid "upgrade" to solve the loss of language problem. My "test drive" of free Proton VPN shows that it cannot ensure language autonymy; why would I pay to risk more poor performance?Developer response
posted 18 days agoThis is expected since your IP address and geolocation are changed to appear as if you're in the country that our server is located in. It means that Proton VPN is working as intended. Whatever server you connect to, you're likely to be served content in the language of that server's country.
That said, the default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. You still have the option to switch to another randomly allocated server, or you can upgrade to connect to a specific server in a country of your choice. - Rated 4 out of 5by Firefox user 19637391, 20 days agoPretty great for all my uses and never had a problem connecting. Dropping one star because it's missing the favourite feature from the PC app, forcing me to scroll through the entire list of countries to find what I want instead of pinning my favourite to the top.
Developer response
posted 18 days agoThank you for your review. We have forwarded your request to the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates. - Rated 3 out of 5by agatek, 20 days ago
- Rated 5 out of 5by lonniganseaweed, 21 days ago
- Rated 5 out of 5by acidboorns, 21 days ago
- Rated 3 out of 5by westcoast, 22 days agoI'm using this app already a few years (payed version) but the last few month the performance is terrible and a lot of sites are unreachable. If this is not improving soon, I'll unsubscribe me from proton. Also, in the beginning there was a greater choice of servers per country. But now the servers are mostly busy, busy, busy. No good service.
For a free service nice but for a payed service very poor!Developer response
posted 21 days agoSorry to hear that. Unfortunately, some websites block known VPN IP addresses. Contact us at https://protonvpn.com/support/contact with more details about the websites in question and the servers you're connected to when trying to access them so we can note your feedback for future improvement. Meanwhile, try switching between multiple different servers to see how it goes.
On another note, we constantly monitor server loads and our team makes sure to provision additional servers in areas where there's constant high demand. - Rated 5 out of 5by Firefox user 12545843, a month agoI use the pro/paid version, and honestly I've had some issues with it during this time (specifically, connection problems or incredibly slow performance), but they were swiftly addressed and, truth be told, that happens with every app from time to time. My overall experience has been positive, and I'm a happy user.