Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
56 reviews
- Rated 4 out of 5by Firefox user 19760843, 19 days ago
- Rated 4 out of 5by Cruella Coupe DeVille, 20 days ago
- Rated 4 out of 5by Christopher, a month agoA simple to use VPN, especially for subscribers, but unreliable; the extension consistently disconnects intermittently, requiring disabling and re-enabling the extension several times to re-establish a connection.
Developer response
posted a month agoThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Rated 4 out of 5by Mrcat26, a month ago
- Rated 4 out of 5by Hylton Conacher, a month agoGreat product but does need some work on its proxy handling ie when visiting a site with stock prices, the price changed and after I refreshed the price had not changed on the display. When I changed end point and refreshed then the site showed the correct new price.
Developer response
posted a month agoThank you for your review. Which specific website are you experiencing this behavior with? Also, which exact server are you connected to in the process? Are you able to consistently reproduce the behavior? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further. - Rated 4 out of 5by SSR, a month ago
- Rated 4 out of 5by Zazie, a month ago
- Rated 4 out of 5by Firefox user 19637391, 2 months agoPretty great for all my uses and never had a problem connecting. Dropping one star because it's missing the favourite feature from the PC app, forcing me to scroll through the entire list of countries to find what I want instead of pinning my favourite to the top.
Developer response
posted 2 months agoThank you for your review. We have forwarded your request to the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates. - Rated 4 out of 5by westcoast, 2 months agoI'm using this app already a few years (payed version) but the last few month the performance is terrible and a lot of sites are unreachable. If this is not improving soon, I'll unsubscribe me from proton. Also, in the beginning there was a greater choice of servers per country. But now the servers are mostly busy, busy, busy. No good service.
For a free service nice but for a payed service very poor!
After contact with the Proton helpdesk the problems got resolved. Super! Good servide.Developer response
posted 2 months agoSorry to hear that. Unfortunately, some websites block known VPN IP addresses. Contact us at https://protonvpn.com/support/contact with more details about the websites in question and the servers you're connected to when trying to access them so we can note your feedback for future improvement. Meanwhile, try switching between multiple different servers to see how it goes.
On another note, we constantly monitor server loads and our team makes sure to provision additional servers in areas where there's constant high demand. - Rated 4 out of 5by Blankmann1978, 3 months ago
- Rated 4 out of 5by kire, 3 months agoIt would be nice if there was a way to pin certain countries/location to the top of the list, or if the extension remembered the last few countries you used.
Otherwise, great extension.Developer response
posted 3 months agoThank you for your review. We have passed on your feedback to the team for future consideration. You can follow our blog and our direct channels for any news and updates. - Rated 4 out of 5by Firefox user 18309568, 3 months ago
- Rated 4 out of 5by RafeyJ, 3 months ago
- Rated 4 out of 5by kayser195, 4 months agoIts a great vpn and works great, no ads, nothing bad about it.
But currently i find a problem where if you close the browser with the vpn on after you reopen the browser it will try to connect to vpn immediately but will instead basically remove internet connection to the entire browser, making the extension itself inaccessible as well, only solution is to disable the extension and re-enableDeveloper response
posted 4 months agoThank you for your feedback. We are aware of the issue, and our team is working on a potential fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the extension up-to-date for the latest improvements. Meanwhile, we’ve made sure to document your report accordingly. - Rated 4 out of 5by Firefox user 16255090, 4 months agoWould be great if it had a "default connection" option and a "Recents" list like on the iOS app. Selecting the preferred country each and every time is a bit of a pain point when it's half-way down the list of countries.
Also, can you make split tunneling work the opposite way? i.e. I only want some websites to go through the VPN.
EDIT: The split tunneling now has include mode and exclude mode! Woop woop!Developer response
posted 4 months agoThank you for your review. We've shared your feedback with the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates. - Rated 4 out of 5by Firefox user 14322377, 4 months agoWorks as you'd expect, and the UI is very responsive, albeit bare-bones feature wise. An option to pin or favorite specific countries to have them show up at the top of the list, or profiles, would be nice (but that's what the standalone app is for I suppose).
Developer response
posted 4 months agoThank you for your review. We have passed on your request to the team for future consideration. You can follow our blog and our direct channels to stay up-to-date with any news and improvements. - Rated 4 out of 5by Firefox user 11019144, 4 months agoNeeds login to use, but the site account.proton.me was blocked by GFW so not able to login.
Developer response
posted 4 months agoSorry to hear that. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.
Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please send us an email directly at [email protected] so we can assist you further. - Rated 4 out of 5by QpIa8SbUKb, 4 months agoPowerful VPN addon that costs a pretty penny. Can be blocked by ISPs however so you won't be able to use it in all situations. Would be nice if it had a way to attempt to connect to unblocked server IPs and report blocked attempts so Proton can continue to provide a great service.
Developer response
posted 4 months agoThank you for your review. The default Connect option will always attempt to connect you to the most optimal server for you. That said, our team is working hard on improving our infrastructure so that all our users are able to connect with ease. We will continue to make more improvements to enhance service availability despite any blocking attempts. - Rated 4 out of 5by shadowwwind, 4 months ago
- Rated 4 out of 5by CodeEnder, 4 months ago
- Rated 4 out of 5by AVIVO10, 5 months agoworks great
BUT before you close the browser you need to disconnect from the VPN bc if not you might get stuck in a limbo state but it is fixableDeveloper response
posted 5 months agoThank you for your review. Could you describe the behavior further? We'd be more than happy to help, but we need to have a clear understanding of the issue first. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Rated 4 out of 5by Nick, 5 months agoHaving an issue with the split tunnelling not working. When trying to watch a Youtube video it will endlessly buffer if connected to certain counties, even though I have it and all subdomains excluded from the VPN connection. The video will load when connected to my home country, so something about the subdomain exclusion isn't working as intended.
Developer response
posted 5 months agoThat doesn't sound right. Could you share more details about the issue? Which specific servers have you encountered this problem with? Are you using any other extensions for privacy/security purposes? Are your browser and the Proton VPN extension up-to-date? Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further. - Rated 4 out of 5by Firefox user 19507038, 5 months agoGER:
ProtonVPN läuft bei mir tadellos und ohne jegliche Unterbrechungen oder Fehler. Die allgemeine Nutzung ist sehr zuverlässig.
Einziger Wermutstropfen ist ein drastischer Rückgang der Download-/Upload-Geschwindigkeit bei manchen Cloud-Anwendungen, speziell beim Übertragen von Daten im GB-Bereich. Dieses Problem lässt sich zwar lösen, indem man das VPN kurzzeitig deaktiviert – was allerdings nicht Sinn der Sache sein sollte.
Für meinen persönlichen Anwendungsfall ist dies vertretbar, da ich hauptsächlich meine eigenen Cloud-Lösungen nutze.
ENG:
ProtonVPN runs flawlessly for me, without any interruptions or errors. General usage is very reliable.
The only drawback is a drastic drop in download/upload speed with some cloud applications, especially when transferring data in the GB range. While this problem can be solved by briefly disabling the VPN – this shouldn't be the goal of the product.
For my personal use case, this is acceptable, as I mainly use my own cloud solutions.Developer response
posted 5 months agoThank you for your review. Could you share more details about this? Which cloud apps are you referring to exactly? Are you using any other extensions for privacy/security purposes? Which specific servers are you connecting to? Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further. - Rated 4 out of 5by mo_oises, 6 months ago