Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
178 reviews
- Rated 1 out of 5by Firefox user 15494488, 6 days ago
- Rated 1 out of 5by Firefox user 19781919, 6 days ago
- Rated 1 out of 5by Firefox user 19749426, a month ago1 star until issue on linux versions of firefox is fixed - also confirming the bug that other users reviewing have pointed out.
if browser/session restarts the extension needs to be disabled re-enabled or sometimes removed and reinstalled for it to work.
otherwise a great extension.Developer response
posted a month agoSorry about that. We're aware of the issue, and our team is working on a fix to resolve it, although we don’t have a specific timeframe that we can share at the moment. Make sure to keep the extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. Developer response
posted a month agoWe're sorry to hear that, and we would appreciate your feedback on how we could earn a better review from you. If you're having any problems with Proton VPN, we'd be more than happy to troubleshoot with you and see that it is to your satisfaction. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us'. We'd be happy to help.Developer response
posted a month agoThat doesn't sound right. Can you let us know if you're receiving any error messages? What are the exact steps you're taking that lead to the issue? Which exact version of your browser and the Proton VPN extension do you have installed? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.- Rated 1 out of 5by Mark Samson, a month ago
- Rated 1 out of 5by Firefox user 19425685, a month ago
- Rated 1 out of 5by Firefox user 17767719, a month ago
- Rated 1 out of 5by chess8941, a month agofirefox and linux broken. both versions have authentication persistence issues. log out, disable, re enable, re log is only fix. been like this for ages. why does the linux version suck so bad in comparison of windows....
Developer response
posted a month agoThat doesn't sound right. Could you describe the issue in more detail? Are you receiving any specific error messages? What Linux distro are you running, and which exact version of Firefox do you have installed? Have you tried reinstalling the Proton VPN extension? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Rated 1 out of 5by Firefox user 16833082, a month agoWith only this vpn specifically proton services are not reachable, but work with different vpn.
what a joke !!!Developer response
posted a month agoThat doesn't sound right. Could you share more details? Are you experiencing the issue with specific servers only or with all servers? Are you receiving any error messages? What type of internet connection are you using? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Rated 1 out of 5by Robson Previato, a month agoProton is a really good service, but VPN latence is really bad compared to NordVPN which is one that I tried also!
Developer response
posted a month agoThat doesn’t sound right. Could you share more details on this? Are you using any other VPN, proxy, or custom DNS alongside Proton VPN? Do you have any other extensions installed for privacy/security purposes? What type of internet connection are you using? Reach out to us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help. - Rated 1 out of 5by Firefox user 19717009, 2 months agoI'm using this on linux mint, and basically whenever i install it, it will work for a few hours. Then the next day when i try to load any page, it will fail. Even if I disconnect from the VPN it still fails. The only thing that works is to delete the entire extension and redownload it and log in, which takes too long.
Need to fix this issue, otherwise app unusableDeveloper response
posted a month agoThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? What version of Firefox and the Proton VPN extension do you have installed? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Rated 1 out of 5by Altirix, 2 months agocritical bug can cause firefox to crash and freeze when enabled and will cause it to also instantly hang on start up of firefox. need to run in "-safe-mode" to disable proton.
Developer response
posted 2 months agoThat doesn't sound right. Could you share more details about the issue? Are you receiving any error messages? Do you have the auto connect feature enabled? What are the exact steps you're taking that lead to the issue? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you further. - Rated 1 out of 5by webistrator, 2 months agoThe "take what you get" free server idea would be OK if it didn't corrupt one's browser language settings so that, for example, if one draws a Japanese server then one's browser language becomes Japanese and can't be reset--and yes, Firefox has default language control, but it doesn't work to reset the langauge. If one could at least choose preferred nations rather than having to accept the default picked by the Proton extension, life would be easier. Otherwise, one must disconnect totally from Proton VPN and reconnect later -- or do a quick study in Japanese, Chinese (apologies, Aifun Ltd), etc.!
(Re: ProtonVPN's response) -- I've used NordVPN and Surfshark in the past and I lever lost my language choice. Neither one changed nor corrupted my browser language as ProtonVPN does. Both are linguistically "transparent to the user". If ProtonVPN thinks loss of legibility is "proof" it is working and that illegible browser output that cannot be restored--even when their VPN service is turned off-- is a good trade-off, they're naively mistaken. Proton VPN's algorithm of an arbitrary node selection with hopes that one gets the right language "brass ring" on Proton's node merry-go-round leaves no choice but to give up their VPN protection. Proton could offer users a language preference option, but that seems outside their wherewithal, unlike other VPN providers.
Of course, Proton offers the choice of a paid "upgrade" to solve the loss of language problem. My "test drive" of free Proton VPN shows that it cannot ensure language autonymy; why would I pay to risk more poor performance?
(Again a 2/20/26 update, solicited by Proton:) Nothing new, better or improved. Same language corruption, same poor choices of 10 (Proton's lead-in still says "5") lands in their "take what you get and shut up!" node lottery in the brass ring grab that corrupts your set language --"proof that it's working...", says Proton. Oh, but you can opt for another bad choice by simply selecting "Change..." and waiting up to 10 minutes for another--likely poor--choice and hope it speaks your language. All this could be lessened if not done away with by allowing us freeloaders (who'd pay for this kind of performance and service?) to specify a language preference on signing up. Nope. Too complicated for Proton's team to implement.
So from me, still one star.Developer response
posted 2 months agoThis is expected since your IP address and geolocation are changed to appear as if you're in the country that our server is located in. It means that Proton VPN is working as intended. Whatever server you connect to, you're likely to be served content in the language of that server's country.
That said, the default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. You still have the option to switch to another randomly allocated server, or you can upgrade to connect to a specific server in a country of your choice. - Rated 1 out of 5by Firefox user 17112153, 3 months agoRandomly connecting to a server? I get that it's free but at least let the users choose which countries they want to connect to among the limited numbers.
Developer response
posted 2 months agoThe default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting, or you can upgrade to connect to a specific server in a country of your choice. - Rated 1 out of 5by atchoum, 3 months ago"Certaines fonctionnalités peuvent être payantes" dès qu'on a installé l'extension il faut payer donc c'est mensonger!
il faut payer obligatoirementDeveloper response
posted 3 months agoThat's not right. We do have a free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our free plan, and we don't ask for any payment details during signup (https://protonvpn.com/free-vpn). You can navigate to https://protonvpn.com/support/browser-extensions for more details on how to use the Proton VPN browser extension.
That said, some features are available exclusively on our paid plans so as to achieve a balance between offering a free service and providing added benefits to our paid subscribers. Developer response
posted 4 months agoWe're sorry to see that you're dissatisfied. Would you mind clarifying your review further? We'd be more than happy to address any issues or concerns you may have, but we need to have a clear understanding first. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help.- Rated 1 out of 5by WrolTroklr, 4 months agoWorks well, when it does. After using the extension for little over a few weeks, it randomly stopped actually changing my location/IP even though it says "Connected". Huge security risk, If this does happen to you, I would try disallowing and reallowing the browser to control your browser traffic, but this is a massive and unnecessary inconvenience.
Developer response
posted 4 months agoThat doesn't sound right. Could you share more details on this? How exactly have you observed the issue? Are you using any other extensions for privacy/security purposes? Are both your browser and the Proton VPN extension up-to-date? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further. - Rated 1 out of 5by fulluphigh, 4 months agoHonestly the worst extension I've ever used. Idk, maybe all vpn extensions are garbage, but holy hell this is garbage. Are they even trying? Will constantly crash in such a way that you have to completely disable it to use your browser in any way shape or form, and completely uninstall it and then reinstall it to get it to work again. Sometimes even after disabling and re-enabling it, it'll still stop working a minute later.
And don't misunderstand me. By constantly, I mean literally every time you use it after your computer has slept. Honestly, at this point I'm giving up, uninstalling it, and reporting it to mozilla, for breaking the browser.
And don't give me the "That doesn't sound right, can you share more details" bull, there are literally a hundred reviews saying the exact same thing. Try using your own product and figuring it out on your own.Developer response
posted 4 months agoSorry to hear that. Our team is aware of the issue and working on a fix, although we currently don’t have a specific timeframe that we can share. We’ve made sure to document your report for further investigation while this is being sorted out. Developer response
posted 4 months agoWe're sorry to see that you're dissatisfied. Would you mind letting us know what issues you've experienced with our service exactly? We'd be more than happy to help, but we need some basic details to work with. Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.- Rated 1 out of 5by Firefox user 19555668, 4 months ago
- Rated 1 out of 5by Firefox user 19193421, 5 months agov1.2.10 freezes every connection after wakeup from sleep on Windows, have to disable addon to get it working again.
Developer response
posted 5 months agoSorry to hear that. Could you share more details about the issue? Are you receiving any error messages? Do you have the auto-connect feature enabled? Do you have any other extensions installed for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Rated 1 out of 5by BLBC, 5 months agoWorks perfectly for a few minutes, then it simply freezes, both the extension and the entire connection. You can only fix this by disabling the extension. But when you enable it again, this happens again. And the only way to restore it is to completely reinstall it, only for this to happen again a few minutes later.
Developer response
posted 5 months agoThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are your browser and the Proton VPN extension up-to-date? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you further. - Rated 1 out of 5by Ridiculous_George, 5 months ago
Developer response
posted 6 months agoThat doesn't sound right. We have a free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our free plan, and we don't ask for any payment details during signup.