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Beoardielingen foar Proton VPN: Fast & Secure

Proton VPN: Fast & Secure troch Proton, Proton Team

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52 beoardielingen
  • troch Sonny_Youkali, 2 dagen lyn
    Mi riferisco al servizio vpn offerto da Proton. Su Windows tutto bene mentre su Linux, UbuntuStudio e Linux Mint, ho diversi problemi che sono risolvibili ma fanno perder tempo

    Antwurd ûntwikkeler

    2 dagen lyn pleatst
    Thank you for your review. Feel free to reach out to us at https://protonvpn.com/support/contact with more details about the issues you're experiencing. We'd be more than happy to help.
  • troch Almost9797, 2 moannen lyn
    This is an easy-to-set-up VPN to use, with a well-known privacy-oriented company, and it's fast, i.e. the speed drop is not at all noticeable even with the free (non-media) bandwidth.

    Unfortunately, if the extension is kept running while the computer goes to sleep, etc., the internet connection for the browser becomes unstable, including not being able to connect to any website. Turning off the extension restores the normal connection, but turning the extension back on still causes problems. At this point, removing and reinstalling the extension is required to get it working again. This is non-ideal. Some other reputable VPN providers may be easier to work with than this.

    Antwurd ûntwikkeler

    2 moannen lyn pleatst
    Sorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep the extension up-to-date for any improvements. Meanwhile, we’ve passed on your report to the team accordingly.
  • troch Firefox-brûker 19727755, 2 moannen lyn
    Good extension, but I confirm the bug reported by another user. If I close Firefox (Ubuntu snap) with the VPN connected and shut down my computer, at restart when I launch Firefox there's a notifiation indicating that the VPN is connected but the browser cannot reach any website and the extensions seems broken (blank menu on icon click). The only way to retrieve a working Firefox situation is to unistall the extension (if only disabled, Firefox stops working when reenabled).

    Antwurd ûntwikkeler

    2 moannen lyn pleatst
    Sorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep the extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly.
  • troch Saxayone, 2 moannen lyn
    Sometimes bugs out and requires a full re-install to work again.
    From my limited testing it seems to be related to closing the browser while the vpn is connected.

    Antwurd ûntwikkeler

    2 moannen lyn pleatst
    That doesn't sound right. Would you mind describing the issue further? What exactly is the bug you're encountering? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.
  • troch agatek, 3 moannen lyn
  • troch Firefox-brûker 19655231, 3 moannen lyn
    1º I used Proton VPN but the free version. Then I stopped using it when I realized that public DNS was appearing. A disappointment of Proton VPN, the company must be managed by other people for other purposes.

    2º If they do a dns leak test, the company Datacamp Limited appears. An England company rarely has a proton on it. It generates certain doubts in me. No wonder they are all millionaires in England.

    3º I think that the authorities collaborate. changed their usage policy. What appears on the page is not what they say. "I can say one thing and do something else" generates doubt in me.

    4º How can I know that the company Datacamp Limited does not leak everything. The company is registered in Switzerland but they hire an England company.

    Antwurd ûntwikkeler

    3 moannen lyn pleatst
    We use a combination of our own and rented servers. Some of our servers and networks are fully owned and controlled by us, while others utilize third parties as we don't have facilities in every country. When we rent servers and networks, we only utilize trusted data centers that meet all of our security criteria and are able to provide us with full access to the server itself, and we only use bare-metal servers. All our servers also utilize full-disk encryption so that no third-party can extract data off of them even if they have physical access to the hardware.

    That said, DataCamp Limited is one of many providers that we use in order to provision servers in a certain location. Rest assured, these servers are completely under our control, and the same privacy and security principles apply to them as well. In any case, if you wish to connect to servers that are wholly owned and provisioned by us, you can enable the Secure Core feature: https://protonvpn.com/support/secure-core-vpn.

    Last but not least, you have no reason to worry about your data when using Proton VPN. We have a strict no-logs policy protected by Swiss law, and we are open-source and undergo regular third-party audits of our services. You can learn more at https://protonvpn.com/blog/is-protonvpn-trustworthy. Our privacy policy can also be found at https://protonvpn.com/privacy-policy.
  • troch ash, 3 moannen lyn
    Handy extension for tunneling your web browsing through a VPN. On Windows the extension reconnects when the system wakes, but on macOS* the extension gums up the whole browser if the system went to sleep with the VPN connected, necessitating unloading and reloading the extension.

    * Intel-64 architecture; have not had the problem since switching to Apple Silicon

    Antwurd ûntwikkeler

    3 moannen lyn pleatst
    Sorry to hear that. Could you share more details about the issue? Are you receiving any error messages? Which exact version of Firefox and the Proton VPN extension do you have installed? What type of internet connection are you using? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help.
  • troch Davide, 3 moannen lyn
    1. Can not specify favorite countries. You have to search a list of 900 countries, even though everyone mostly only uses a handful of them.

    2. Can not be enabled only for specific *containers* (to specied countries.)
    This is also easily possible with other VPNs via the Mozilla Container extension, if you would have a SOCKS5 proxy address. to use with Proton...

    Other than that, it works.

    Antwurd ûntwikkeler

    3 moannen lyn pleatst
    Thank you for your review. We've shared your feedback with the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates.
  • troch Firefox-brûker 14184547, 3 moannen lyn
    This works well on desktop Firefox, but not mobile (I tried force enabling it, but it just gives permission errors so far — maybe I'll figure out it).

    Antwurd ûntwikkeler

    3 moannen lyn pleatst
    Thank you for your review. The browser extension is currently not officially supported on Firefox for mobile devices, however, we've passed on your feedback to the team for future consideration. In the meantime, you can download the native Proton VPN app for your platform at https://protonvpn.com/download.
  • troch srickficture, 4 moannen lyn
    The Proton VPN extension is almost perfect, but on Firefox Linux, this thing just won't reconnect after coming back from sleep! Disconnecting and reconnecting hangs, and that gets nowhere, but disabling and re-enabling the extension makes everything work. Proton is a great VPN with a lot of extra functionality, but this extension needs a bit more polish.

    Antwurd ûntwikkeler

    4 moannen lyn pleatst
    That doesn't sound right. Could you share more details about the issue? Are you receiving any specific error messages? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.
  • troch Henne, 4 moannen lyn
    Leider startet das Addon nicht fehlerfrei automatisch mit dem Start von Firefox. Firefox ladet keine Seiten bei eingeschalteten aqutostart des Addon und stürzt ab. Ohne eingestellten Autostart funktioniert es, daher 3 Sterne.

    Antwurd ûntwikkeler

    4 moannen lyn pleatst
    Thank you for your feedback. We're aware of the issue, and our team is working on a potential fix, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly.
  • troch SnigePippi, 4 moannen lyn
    Worked mostly fine the last 3 weeks. Now I've had to disable it as it is blocking my connection. Hope it will be solved, but it's turned off for now.

    Antwurd ûntwikkeler

    4 moannen lyn pleatst
    That doesn't sound right. Would you mind describing the issue further? Are you experiencing no internet access while connected to the extension? If so, are you receiving any error messages perhaps? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.
  • troch alepanierafale, 5 moannen lyn
    Problem polega na tym, że to rozszerzenie w pewien sposób się blokuje. Przy ponownym uruchamianiu przeglądarki Firefox nie ma do niego dostępu, tak jakby wciąż się wczytuje, a proces ten nie kończy się. A zatem skorzystanie w pełni z tego rozwiązania nie jest możliwe, ponieważ dopóki rozszerzenie nie połączy się z serwerem, to strony nie wczytują się. Aby rozwiązać ten problem należy wyłączyć rozszerzenie i następnie ponownie je włączyć. To bardzo upierdliwe.

    Antwurd ûntwikkeler

    4 moannen lyn pleatst
    That doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? What are the exact steps you're taking that lead to the issue? Are you using any other extensions for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.
  • troch Firefox-brûker 17954715, 5 moannen lyn
    Try to make it work better on omegle like sites like emerald

    Antwurd ûntwikkeler

    5 moannen lyn pleatst
    Thank you for your review. Could you describe the issue further? What difficulties are you experiencing using the website while connected to Proton VPN? We'd be happy to help, but we need some basic details to work with. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.
  • troch Mike Zamkovsky, 5 moannen lyn
  • troch g1zm02k, 5 moannen lyn
    Does the job, but it does it in the most basic and annoying way possible, for example you can't set up a default country (i.e. USA) and you instead have to constantly scroll down and activate your country of choice manually every time you want to use it because it resets the list position back to the beginning any time you click on anything...

    This wouldn't be a problem if not for the fact that you can't invert split-tunnelling — I literally only want to use the VPN for one or two sites that I have data on that are blocked in the UK but I can't without it causing problems everywhere else — so I have to continuously Connect/Disconnect via the long-winded means I mentioned above every time I want to use those sites.

    Other than that, no issues, but I won't be resubscribing as it's really too much faffing about for something that you should be able to set up as a one-click connect.

    Antwurd ûntwikkeler

    5 moannen lyn pleatst
    Thank you for your review. Although these features are not available at the moment, we've passed on your feedback to the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates.
  • troch Firefox-brûker 19221936, 5 moannen lyn
  • troch User, 6 moannen lyn
    Hello, glad to see that these reviews are actively monitored and responded to. A major issue that I have had with this extension for ages is that I cannot pin certain locations to the top of the country list, or set a certain location as default as is possible in the mobile app versions of ProtonVPN. It is tedious to have to always search or scroll far down to get to the desired location. Please add this feature.

    Antwurd ûntwikkeler

    6 moannen lyn pleatst
    Thank you for your review. We have passed on your request to the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates.
  • troch Brahvim, 8 moannen lyn
  • troch Namecito, 8 moannen lyn
    It never worked since I installed it like 3 weeks ago. My case is the same than the one of the previous reviewer. I need it mostly for one website. When trying to enable it I get the same error: "Network error..." Firefox and add-on are updated, 115.26.0es and 1.2.9 respectively. Not using any other proxy or VPN.

    Update due to developer's reply: I'll contact you providing info on the questions asked. I would like to add that I just tried the Chrome extension and it works. So it might be something related specifically to Firefox.

    Update 2: I solved it. When filling up the support request I decided to give it a last try and discovered that when installing the add-on there's a fugacious message I can't read nor accept that precedes the aforementioned error. So I recorded my screen and play in slow motion and saw there's a message asking for permissions. After googling I went to the add-ons page and selected the extension and then its Permissions tab and enabled them and it worked. Might be kind of a bug that prevents the message to stop.

    Antwurd ûntwikkeler

    8 moannen lyn pleatst
    That doesn’t sound right. Could you share more details about the issue? What type of internet connection are you using? Are you using any other extensions for privacy/security purposes? Do you have any antivirus or firewall app installed? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further.
  • troch Ariel, 8 moannen lyn
    While this extension has its merits, it has a critical flaw that significantly impacts its usability for me. Since last year, the connection has become unstable in China, and there are times when I simply cannot connect, no matter how many attempts I make.

    Additionally, the login process requires accessing the proton.me domain, which is not feasible in China. I have to use other tools to bypass the Great Firewall just to log in to ProtonVPN, which is quite absurd. The whole point of using ProtonVPN is to access the internet freely, yet I find myself needing to circumvent restrictions just to use the service.

    Antwurd ûntwikkeler

    8 moannen lyn pleatst
    We're sorry to hear that. The reason you're experiencing this issue is due to the very aggressive restrictions in China. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.

    Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at https://protonvpn.com/support/contact or https://proton.me/support/contact, or simply send us an email directly at support@protonvpn.zendesk.com so we can assist you further.
  • troch Firefox-brûker 18984211, ien jier lyn
  • troch владимир, ien jier lyn
  • troch Drodas10!, ien jier lyn
    Es buena, pero no cumple del todo bien en algunos sitios. Por ejemplo, intenté usarla varias veces para Cloud Gaming y solo se quedaba la pantalla negra y me regresaba a inicio. Probé con otra VPN y con esa si corrió bien el juego.

    Antwurd ûntwikkeler

    ien jier lyn pleatst
    Sorry to hear that. Could you share more details about the issue? What are the exact steps you're taking that lead to the problem? Which specific server(s) are you connected to in the process? Have you tried multiple different servers? Contact us at protonvpn.com/support/contact with more details so we can help.
  • troch kusetsu, ien jier lyn
    The speed is fast and it's free, which is nice. However, no matter how many times I try to reconnect, it always connects to a server in my country and never to servers in other countries, so I would like to see an improvement.

    Antwurd ûntwikkeler

    ien jier lyn pleatst
    The default Quick connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice.