Recensioner för Proton VPN: Fast & Secure
Proton VPN: Fast & Secure av Proton, Proton Team
961 recensioner
- Betygsatt 1 av 5av Tristan, för 3 månader sedanIt sucks because I love Proton as a service and have been a paying customer for quite awhile, but this extension has always been completely broken on Firefox and it's derivatives. Everytime I first install it, the VPN works great. However, after I restart Firefox, it can never connect again and no website will load at all whenever it says "Connected". I need to reinstall the extension in order for it to work. It doesn't matter what fork I'm on, it doesn't matter what PC I'm on, and this has been happening for years. Works great on Vivaldi which you'd expect, given the extension is pre-loaded in the browser...but cmon I'm a Firefox guy and I'd like for this to work so I can use the VPN I'm paying for on my browser of choice. Until then, I'm not paying extra for it.
Utvecklarens svar
postad för 3 månader sedanSorry to hear that. Does the issue perhaps occur after rebooting your device? Are you receiving any error messages? Do you have the auto-connect feature enabled? What OS are you running? Please contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. - Betygsatt 1 av 5av seadeeply, för 3 månader sedanif you disconnect it does nothing, you stay online, and you will just be surfing with no protection until you notice it isn't connected anymore.
Utvecklarens svar
postad för 3 månader sedanThe Proton VPN extension doesn't currently have a kill switch feature that blocks the traffic if the VPN connection drops, but we've taken note of your feedback for future consideration. You can follow our blog (https://protonvpn.com/blog) and socials for any news and updates. - Betygsatt 5 av 5av johnmickaelbrun, för 3 månader sedan
Utvecklarens svar
postad för 3 månader sedanWe're sorry to hear that, and we would appreciate your feedback on how we could earn a better review from you. If you're having any problems with Proton VPN, we'd be more than happy to troubleshoot with you and see that it is to your satisfaction. Please contact us at https://protonvpn.com/support/contact with more details. We'd be happy to help.Utvecklarens svar
postad för 3 månader sedanThat doesn't sound right. What type of internet connection are you using? Are you receiving any error messages? Do you have any antivirus or firewall software installed? Are your browser and the Proton VPN extension up-to-date? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot.
Meanwhile, if possible, try switching to a different network to see if there's any improvement.- Betygsatt 5 av 5av rwac, för 3 månader sedan
- Betygsatt 5 av 5av Firefox-användare 16330276, för 3 månader sedan
- Betygsatt 5 av 5av cuvtixo, för 3 månader sedanMainly I use this extension on Chrome-based browsers, which gets labelled as a different "device"(?) This is very easy to use on both browser platforms. It was surprisingly difficult for me even find how to rate a FF extension on Mozilla! But it's definitely worthwhile for someone who uses Firefox only occasionally
- Betygsatt 1 av 5av Dazzler, för 3 månader sedanIPv6 is leaking when split tunneling is enabled. (include mode)
Utvecklarens svar
postad för 3 månader sedanThat doesn't sound right. Could you share more details about the issue? Are you using any other VPN, proxy, or custom DNS? How exactly have you observed the leak? Are your browser and the Proton VPN extension up-to-date? Contact us at https://protonvpn.com/support/contact so we can investigate the behavior further. - Betygsatt 1 av 5av Promero, för 3 månader sedanSo there really is a widespread issue between Proton VPN and Firefox. I’m frustrated, I’m a premium subscriber on an annual plan, and I still can’t use the service in the browser that’s officially supported via the extension. We need an ETA! It’s been almost two months with no updates.
Utvecklarens svar
postad för 3 månader sedanSorry to hear that. Would you mind describing the issue further? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please contact us at https://protonvpn.com/support/contact so we can help. - Betygsatt 5 av 5av Oliver, för 3 månader sedan
- Betygsatt 5 av 5av Job1135, för 3 månader sedan
- Betygsatt 5 av 5av Firefox-användare 17376381, för 3 månader sedan
- Betygsatt 2 av 5av Crabbage, för 3 månader sedanWorks great until my laptop goes to sleep. Then it disconnects, and for some reason prevents Firefox from connecting to the internet at all. And since Firefox isn't connected to the internet, the extension doesn't load properly, so I can't even turn it off! I have disable the add-on to get Firefox to work, at which point I can reenable it and reconnect the proxy.
Utvecklarens svar
postad för 3 månader sedanSorry about that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Betygsatt 5 av 5av Codfather, för 3 månader sedan
- Betygsatt 4 av 5av Firefox-användare 19047405, för 3 månader sedan
- Betygsatt 5 av 5av Firefox-användare 18869155, för 3 månader sedan
- Betygsatt 1 av 5av TylerBaraby, för 3 månader sedan
- Betygsatt 5 av 5av Firefox-användare 19965390, för 3 månader sedan
- Betygsatt 5 av 5av Memo123, för 3 månader sedanIdk why it has low rating, it does what it's supposed to do and works fine. If you want upgrade you need to pay tho
- Betygsatt 1 av 5av Firefox-användare 17416737, för 3 månader sedan
- Betygsatt 5 av 5av log4jacob, för 3 månader sedan
- Betygsatt 1 av 5av Oğuz Düz, för 3 månader sedanI find Proton's overall service quality, server speeds, and desktop application very successful; it's a genuinely good service. However, the browser extension (Zen, Vivaldi, etc.) unfortunately does not work properly on this computer.
The moment I click connect, the extension turns "green" (connected) within milliseconds, but no pages load and it throws a "Connection Timed Out" error. I have checked all network settings and DNS configurations on my system. While other competing VPN extensions work flawlessly on the exact same system, only Proton's extension gets stuck in this fake connection loop and fails to route traffic properly at the OS layer. This extension urgently needs an update to match the quality of the overall service. Until the extension is fixed, my rating is 1 star.Utvecklarens svar
postad för 3 månader sedanSorry to hear that. Are both your browser and the Proton VPN extension up-to-date? Do you have any other extensions installed for privacy/security purposes? What type of internet connection are you using? Please reach out to us at https://protonvpn.com/support/contact with more details. We'd be happy to help once we've gained a better understanding of the problem.