Відгуки для Proton VPN: Fast & Secure
Proton VPN: Fast & Secure автор Proton, Proton Team
189 відгуків
- Оцінка 1 з 5від ee, 11 днів томуdoesn't work it just makes my browser non functional, the app works fine though
Відповідь розробника
оприлюднено 10 днів томуSorry to hear that. Could you describe the issue in more detail? What are the specific steps you're taking that lead to the problem? Are you receiving any error messages? Which Firefox version and Proton VPN extension version do you have installed? Contact us at https://protonvpn.com/support/contact with more details so we can help.
Meanwhile, try reinstalling the extension from scratch to see if there's any improvement. - Оцінка 1 з 5від Overlord69, 16 днів томуI can't tell what's currently going on but starting since today I can't use the addon anymore. Every time I try to connect to a server the whole browser freezes and if I wait long enough, it crashes. I have to open Firefox in troubleshooting mode and remove the addon, because as soon as I enable it it tries to connect to a server and the browser freezes.
Відповідь розробника
оприлюднено 15 днів томуThat doesn't sound right. Do you perhaps have the auto-connect feature enabled? Are you receiving any error messages? Which Proton VPN extension version and Firefox version do you have installed? Please contact us at https://protonvpn.com/support/contact with more details so we can have a better understanding of the issue and help you troubleshoot. - Оцінка 1 з 5від THE-DRAG0N, 20 днів тому
Відповідь розробника
оприлюднено 25 днів томуWe've passed on your feedback to the team accordingly. That said, if we can help with anything, or if you have any suggestions on what we could do to improve our service, feel free to let us know at https://protonvpn.com/support/contact.- Оцінка 1 з 5від Користувач Firefox 14971508, місяць томуich kann leider nur einen stern vergeben, das liegt daran, das man diese Free server nicht direkt auswählen kann. es gibt nur einen button schnelle verbindung und da wird dann mit einem freien server verbunden der dann aber lustigerweise nicht funktioniert, obwohl man verbunden ist, wenn man seine ip adresse kontrollieren möchte, kommt die vom nähe wohnort. tolle arbeit proton
Відповідь розробника
оприлюднено місяць томуThe default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting, or you can upgrade to connect to a specific server in a country of your choice.
As for the issue you're experiencing, could you share more details? Where exactly have you observed the leak? Are you using any other VPN, proxy, or custom DNS services? Are you using any firewall or antivirus? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. - Оцінка 1 з 5від MrMcSavvy, місяць томуExtension completely bricks FireFox. Fails to connect and remains stuck at which time, all functionality of the browser has stopped. Cannot open settings, cannot click the extension icon, nothing. Assumed it may have been the core secure function causing the hang up, so I did a refresh on FireFox. Reinstalled the extension and same issue happened. Had to do another refresh of FireFox.
Відповідь розробника
оприлюднено місяць томуSorry to hear that. Please contact us at https://protonvpn.com/support/contact letting us know which specific Firefox version and Proton VPN extension version you have installed, what OS your device is running, whether you have the auto-connect option enabled, etc. We'd be happy to investigate the issue further. - Оцінка 1 з 5від freir, місяць тому
Відповідь розробника
оприлюднено місяць томуWe have a free plan as well that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our free plan, and we don't ask for any payment details during signup (https://protonvpn.com/free-vpn).Відповідь розробника
оприлюднено місяць томуWe're sorry to see that you're dissatisfied. A Proton VPN account is required in order to utilize the browser extension. Keep in mind, however, that having an account does not endanger your privacy and security in any way. Nonetheless, we've shared your feedback with the team accordingly.- Оцінка 1 з 5від Oliver Salzburg, 2 місяці томуPops up annoying "please rate our app" spam, right when you need to adjust a setting.
Відповідь розробника
оприлюднено 2 місяці томуSorry to hear that. Your feedback has been forwarded to the team accordingly. If you have any other suggestions on what we could do to further improve our service, feel free to let us know at https://protonvpn.com/support/contact. - Оцінка 1 з 5від 11156664866324856127, 2 місяці томуNot working in Linux. Unresolved to date and not verbal about it.
Відповідь розробника
оприлюднено 2 місяці томуThat doesn't sound right. Could you share more details on what exactly doesn't work? Are you perhaps having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. - Оцінка 1 з 5від Користувач Firefox 13296454, 2 місяці тому
- Оцінка 1 з 5від Користувач Firefox 15494488, 3 місяці тому
- Оцінка 1 з 5від Користувач Firefox 19781919, 3 місяці тому
- Оцінка 1 з 5від Користувач Firefox 19749426, 3 місяці тому1 star until issue on linux versions of firefox is fixed - also confirming the bug that other users reviewing have pointed out.
if browser/session restarts the extension needs to be disabled re-enabled or sometimes removed and reinstalled for it to work.
otherwise a great extension.Відповідь розробника
оприлюднено 3 місяці томуSorry about that. We're aware of the issue, and our team is working on a fix to resolve it, although we don’t have a specific timeframe that we can share at the moment. Make sure to keep the extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. Відповідь розробника
оприлюднено 3 місяці томуWe're sorry to hear that, and we would appreciate your feedback on how we could earn a better review from you. If you're having any problems with Proton VPN, we'd be more than happy to troubleshoot with you and see that it is to your satisfaction. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us'. We'd be happy to help.Відповідь розробника
оприлюднено 4 місяці томуThat doesn't sound right. Can you let us know if you're receiving any error messages? What are the exact steps you're taking that lead to the issue? Which exact version of your browser and the Proton VPN extension do you have installed? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.- Оцінка 1 з 5від Mark Samson, 4 місяці тому
- Оцінка 1 з 5від Користувач Firefox 19425685, 4 місяці тому
- Оцінка 1 з 5від Користувач Firefox 17767719, 4 місяці тому
- Оцінка 1 з 5від chess8941, 4 місяці томуfirefox and linux broken. both versions have authentication persistence issues. log out, disable, re enable, re log is only fix. been like this for ages. why does the linux version suck so bad in comparison of windows....
Відповідь розробника
оприлюднено 4 місяці томуThat doesn't sound right. Could you describe the issue in more detail? Are you receiving any specific error messages? What Linux distro are you running, and which exact version of Firefox do you have installed? Have you tried reinstalling the Proton VPN extension? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Оцінка 1 з 5від Користувач Firefox 16833082, 4 місяці томуWith only this vpn specifically proton services are not reachable, but work with different vpn.
what a joke !!!Відповідь розробника
оприлюднено 4 місяці томуThat doesn't sound right. Could you share more details? Are you experiencing the issue with specific servers only or with all servers? Are you receiving any error messages? What type of internet connection are you using? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Оцінка 1 з 5від Robson Previato, 4 місяці томуProton is a really good service, but VPN latence is really bad compared to NordVPN which is one that I tried also!
Відповідь розробника
оприлюднено 4 місяці томуThat doesn’t sound right. Could you share more details on this? Are you using any other VPN, proxy, or custom DNS alongside Proton VPN? Do you have any other extensions installed for privacy/security purposes? What type of internet connection are you using? Reach out to us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help. - Оцінка 1 з 5від Користувач Firefox 19717009, 4 місяці томуI'm using this on linux mint, and basically whenever i install it, it will work for a few hours. Then the next day when i try to load any page, it will fail. Even if I disconnect from the VPN it still fails. The only thing that works is to delete the entire extension and redownload it and log in, which takes too long.
Need to fix this issue, otherwise app unusableВідповідь розробника
оприлюднено 4 місяці томуThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? What version of Firefox and the Proton VPN extension do you have installed? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Оцінка 1 з 5від Altirix, 4 місяці томуcritical bug can cause firefox to crash and freeze when enabled and will cause it to also instantly hang on start up of firefox. need to run in "-safe-mode" to disable proton.
Відповідь розробника
оприлюднено 4 місяці томуThat doesn't sound right. Could you share more details about the issue? Are you receiving any error messages? Do you have the auto connect feature enabled? What are the exact steps you're taking that lead to the issue? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you further.