Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by barrowsx
Rated 2 out of 5
by barrowsx, 3 years agoThe actual ProtonVPN service itself is definitely 5 stars, but unfortunately this add-on has a few glaring issues that make it borderline unusable:
- The connection will randomly drop and reconnect. Obviously for a VPN extension, this is a pretty critical failure and needs to be addressed ASAP.
- Compounding this, as far as I can tell, there is no "kill switch" option at all, so if the tunnel loses connection then your web traffic leaks to your ISP.
- When the extension randomly drops your connection, if you have the "Secure Core" option selected, it will not reconnect via Secure Core and instead just directly reconnect to the fastest server.
Additionally, it would be nice if you could enable some free servers for those with non-premium accounts, but I recognize that you're running a business and the extension is meant to be a value add for paying users. Having said that, however, the extension itself is critically flawed, and I would recommend users instead use the desktop version of ProtonVPN and tunnel your web browser's traffic through it instead, as it at least has a functioning kill switch option to help prevent leaks.
- The connection will randomly drop and reconnect. Obviously for a VPN extension, this is a pretty critical failure and needs to be addressed ASAP.
- Compounding this, as far as I can tell, there is no "kill switch" option at all, so if the tunnel loses connection then your web traffic leaks to your ISP.
- When the extension randomly drops your connection, if you have the "Secure Core" option selected, it will not reconnect via Secure Core and instead just directly reconnect to the fastest server.
Additionally, it would be nice if you could enable some free servers for those with non-premium accounts, but I recognize that you're running a business and the extension is meant to be a value add for paying users. Having said that, however, the extension itself is critically flawed, and I would recommend users instead use the desktop version of ProtonVPN and tunnel your web browser's traffic through it instead, as it at least has a functioning kill switch option to help prevent leaks.
906 reviews
- Rated 5 out of 5by ciprianl, 21 hours ago
Developer response
posted 7 hours agoSorry about that. Are your browser and the Proton VPN extension up-to-date? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Please contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot.- Rated 2 out of 5by Devil-Eater, 2 days agoThe free version keeps disconnecting after some time. I have to manually disable and re-enable the extension for it to work again.
Firefox 152.0.6 (aarch64)Developer response
posted a day agoThat doesn’t sound right. Are you taking any specific steps that lead to the issue? Do you happen to have the auto-connect feature enabled? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. Meanwhile, try reinstalling the Proton VPN extension from scratch to see if there's any improvement. - Rated 2 out of 5by bunaventure, 2 days agoAuto-connect doesn't really work after a cold boot or sleep. I'll get the notification that it connected, but the icon will appear as if there is no connection, and internet access is completely blocked. A few times of turning it off and on, closing and reopening Firefox, it will start to work again. I think it's related to auto-connect, maybe there needs to be a delay, but I don't really feel like troubleshooting. I really wanted to like it but the desktop app is just more reliable.
Linux Mint 22.3 - Firefox 152.0.5Developer response
posted a day agoSorry about that. We're aware of the issue, and our team is working on a fix. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly. - Rated 5 out of 5by Rizky, 2 days ago
- Rated 5 out of 5by Subvert, 2 days ago
- Rated 5 out of 5by BasvdB, 5 days ago
- Rated 5 out of 5by Firefox user 20031320, 6 days ago
- Rated 5 out of 5by Firefox user 20027932, 8 days ago
- Rated 1 out of 5by Targren, 8 days ago
- Rated 5 out of 5by Firefox user 20027595, 8 days agoWorks very well for me, no issues in installing it on zen browser on my mac. 10/10 There is a reason I have my email with you guys as well ^^
- Rated 5 out of 5by GeorgeGk, 9 days agoVery good VPN, automatically connects you to fastest server and it's free. For daily use, this is good.
- Rated 5 out of 5by RayneZireael, 9 days ago
- Rated 5 out of 5by Firefox user 13618331, 9 days agoGreat plug-in, excellent service. I use Proton VPN all the time in different browsers on different computers. Helps clean up some of the ads too.
- Rated 1 out of 5by Firefox user 11493182, 10 days agoWill not work in Firefox 115
After the worst nightmare of Proton VPN disabling their desktop app for Windows 7 (that is precisely what needs it the most) I have attempted the work around of installing the addon to Firefox 115 and Eclipse r3dfox 151. I have pinned the addon icon to the toolbar but when I click on it I only get this swirling. Please advise or fix.Developer response
posted 9 days agoSorry to hear that. Are you receiving any error messages? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Please reach out to us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. - Rated 5 out of 5by Лаша, 11 days ago
- Rated 1 out of 5by Firefox user 13687677, 11 days agoDoesnt work in firefox, tried removing extension then downloading again but now i cant even log in.
When i click Sign In, i get this new tab with Error Code: PR_CONNECT_RESET_ERRORDeveloper response
posted 11 days agoThat doesn't sound right. Are you receiving any error messages during login? Have you made sure to enter your correct credentials manually? Contact us at https://protonvpn.com/support/contact with more details so we can help you access your account. Meanwhile, you can try some of the tips at https://protonvpn.com/support/login-problems to see if they help you log in. - Rated 5 out of 5by Firefox user 20021161, 11 days ago
- Rated 5 out of 5by Lucas Santilli, 12 days ago
- Rated 5 out of 5by Mirusa, 12 days ago
- Rated 5 out of 5by Кави Шмат, 12 days ago
- Rated 1 out of 5by TheMitsuoCat, 13 days ago
- Rated 5 out of 5by dani_405_1, 15 days ago