Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by Firefox user 16330276
Rated 5 out of 5
by Firefox user 16330276, 6 days ago868 reviews
- What happened? I recently renewed my subscription (not for the first time), and now I'm installing the extension on a new device, but it simply won't load (it just keeps loading forever!!!). Fix this! I've been experiencing issues for months now- I have to reconnect frequently, otherwise pages won't load. There are other issues, so I won't list them all here.
Developer response
posted a day agoThat doesn't sound right. Are both your browser and the Proton VPN extension up-to-date? Do you have any other extensions installed for privacy/security purposes? What type of internet connection are you using? Are you receiving any error messages? Please reach out to us at https://protonvpn.com/support/contact with more details so we can help you further. - It sucks because I love Proton as a service and have been a paying customer for quite awhile, but this extension has always been completely broken on Firefox and it's derivatives. Everytime I first install it, the VPN works great. However, after I restart Firefox, it can never connect again and no website will load at all whenever it says "Connected". I need to reinstall the extension in order for it to work. It doesn't matter what fork I'm on, it doesn't matter what PC I'm on, and this has been happening for years. Works great on Vivaldi which you'd expect, given the extension is pre-loaded in the browser...but cmon I'm a Firefox guy and I'd like for this to work so I can use the VPN I'm paying for on my browser of choice. Until then, I'm not paying extra for it.
Developer response
posted a day agoSorry to hear that. Does the issue perhaps occur after rebooting your device? Are you receiving any error messages? Do you have the auto-connect feature enabled? What OS are you running? Please contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot. - Rated 1 out of 5by seadeeply, 2 days agoif you disconnect it does nothing, you stay online, and you will just be surfing with no protection until you notice it isn't connected anymore.
Developer response
posted 2 days agoThe Proton VPN extension doesn't currently have a kill switch feature that blocks the traffic if the VPN connection drops, but we've taken note of your feedback for future consideration. You can follow our blog (https://protonvpn.com/blog) and socials for any news and updates. - Rated 5 out of 5by johnmickaelbrun, 3 days ago
Developer response
posted 2 days agoWe're sorry to hear that, and we would appreciate your feedback on how we could earn a better review from you. If you're having any problems with Proton VPN, we'd be more than happy to troubleshoot with you and see that it is to your satisfaction. Please contact us at https://protonvpn.com/support/contact with more details. We'd be happy to help.Developer response
posted 4 days agoThat doesn't sound right. What type of internet connection are you using? Are you receiving any error messages? Do you have any antivirus or firewall software installed? Are your browser and the Proton VPN extension up-to-date? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot.
Meanwhile, if possible, try switching to a different network to see if there's any improvement.- Rated 5 out of 5by rwac, 5 days ago
- Rated 5 out of 5by cuvtixo, 7 days agoMainly I use this extension on Chrome-based browsers, which gets labelled as a different "device"(?) This is very easy to use on both browser platforms. It was surprisingly difficult for me even find how to rate a FF extension on Mozilla! But it's definitely worthwhile for someone who uses Firefox only occasionally
- Rated 1 out of 5by Dazzler, 13 days agoIPv6 is leaking when split tunneling is enabled. (include mode)
Developer response
posted 7 days agoThat doesn't sound right. Could you share more details about the issue? Are you using any other VPN, proxy, or custom DNS? How exactly have you observed the leak? Are your browser and the Proton VPN extension up-to-date? Contact us at https://protonvpn.com/support/contact so we can investigate the behavior further. - Rated 1 out of 5by Promero, 13 days agoSo there really is a widespread issue between Proton VPN and Firefox. I’m frustrated, I’m a premium subscriber on an annual plan, and I still can’t use the service in the browser that’s officially supported via the extension. We need an ETA! It’s been almost two months with no updates.
Developer response
posted 7 days agoSorry to hear that. Would you mind describing the issue further? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please contact us at https://protonvpn.com/support/contact so we can help. - Rated 5 out of 5by Oliver, 13 days ago
- Rated 5 out of 5by Job1135, 13 days ago
- Rated 5 out of 5by Firefox user 17376381, 14 days ago
- Rated 2 out of 5by Crabbage, 15 days agoWorks great until my laptop goes to sleep. Then it disconnects, and for some reason prevents Firefox from connecting to the internet at all. And since Firefox isn't connected to the internet, the extension doesn't load properly, so I can't even turn it off! I have disable the add-on to get Firefox to work, at which point I can reenable it and reconnect the proxy.
Developer response
posted 14 days agoSorry about that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Rated 5 out of 5by Codfather, 15 days ago
- Rated 4 out of 5by Firefox user 19047405, 15 days ago
- Rated 5 out of 5by Firefox user 18869155, 16 days ago
- Rated 1 out of 5by TylerBaraby, 16 days ago
- Rated 5 out of 5by Firefox user 19965390, 16 days ago
- Rated 5 out of 5by Memo123, 17 days agoIdk why it has low rating, it does what it's supposed to do and works fine. If you want upgrade you need to pay tho
- Rated 1 out of 5by Firefox user 17416737, 17 days ago