Відгуки для Proton VPN: Fast & Secure
Proton VPN: Fast & Secure автор Proton, Proton Team
Відгук від Oğuz Düz
Оцінка 1 з 5
від Oğuz Düz, 6 годин томуI find Proton's overall service quality, server speeds, and desktop application very successful; it's a genuinely good service. However, the browser extension (Zen, Vivaldi, etc.) unfortunately does not work properly on this computer.
The moment I click connect, the extension turns "green" (connected) within milliseconds, but no pages load and it throws a "Connection Timed Out" error. I have checked all network settings and DNS configurations on my system. While other competing VPN extensions work flawlessly on the exact same system, only Proton's extension gets stuck in this fake connection loop and fails to route traffic properly at the OS layer. This extension urgently needs an update to match the quality of the overall service. Until the extension is fixed, my rating is 1 star.
The moment I click connect, the extension turns "green" (connected) within milliseconds, but no pages load and it throws a "Connection Timed Out" error. I have checked all network settings and DNS configurations on my system. While other competing VPN extensions work flawlessly on the exact same system, only Proton's extension gets stuck in this fake connection loop and fails to route traffic properly at the OS layer. This extension urgently needs an update to match the quality of the overall service. Until the extension is fixed, my rating is 1 star.
Відповідь розробника
оприлюднено 27 хвилин томуSorry to hear that. Are both your browser and the Proton VPN extension up-to-date? Do you have any other extensions installed for privacy/security purposes? What type of internet connection are you using? Please reach out to us at https://protonvpn.com/support/contact with more details. We'd be happy to help once we've gained a better understanding of the problem.
844 відгуки
- Оцінка 5 з 5від log4jacob, 4 години тому
- Оцінка 2 з 5від rumple9, 7 годин томуDoesn't work with Firefox Nightly, but does work with vanilla Firefox. Would be good if they can get it working with Nightly
Відповідь розробника
оприлюднено 30 хвилин томуSorry to hear that. Could you share more details on what exactly doesn't work? Are you perhaps having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. - Оцінка 5 з 5від Mathieu Vandenneucker, 2 дні тому
- Оцінка 5 з 5від Whurst, 2 дні томуNever had any problems with this VPN add-on. Works perfectly when I need it; no speed or connection issues.
- Оцінка 5 з 5від Користувач Firefox 19956992, 3 дні тому
- Оцінка 5 з 5від danok, 4 дні томуif what you want is just a VPN, get this one!!! Proton is well known and it also does value privacy and its users' inputs 🙏🙏🙏 get the extension, log in, click connect and boom, thats it. i really just use it cause of age verification laws stopping me from accessing some websites, so it suits me very well 👍 thanks. plan on starting a paid thing in the future just to support Proton fr
unlike other reviews about Linux and Firefox, ive had no problems whatsoever using this VPN! im using Librewolf tho and Linux Mint, as i said, no problems here for about a month using the extension - Оцінка 3 з 5від Користувач Firefox 19904433, 5 днів томуI'd love to see more linux compatability in the Proton suite as a whole.
Відповідь розробника
оприлюднено 5 днів томуThank you for the review. If you have any specific suggestions on how we can further improve our services on Linux, or if you happen to be experiencing any issues, feel free to let us know at https://proton.me/support/contact. We always appreciate our community's input. - Оцінка 2 з 5від Me, 8 днів томуUnable to connect to the internet after unlocking session on Linux.
Crash Firefox from time to time, which make a new session start without my tabs...Відповідь розробника
оприлюднено 7 днів томуSorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Оцінка 5 з 5від eliz, 8 днів тому
- Оцінка 5 з 5від Користувач Firefox 19430323, 8 днів тому
- Оцінка 4 з 5від Користувач Firefox 19947022, 9 днів томуThe bad thing about protonvpn free is that it assigns you a server based on your IP. Proton may be collaborating with authorities. Something we don't know internally, and they can already know your IP. So when you connect you are assigned to a free server but what you don't know who is connected to that server can be you alone or with other people. Another thing is that it uses VPS, dedicated servers are in England, we all know that England is an ally of the United States so draw your conclusions. What I don't understand is why one cannot choose which server to use and not that the system itself assigned me based on its preferences.
Відповідь розробника
оприлюднено 7 днів томуThe default Connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to change server, or you can upgrade to connect to a specific server in a country of your choice.
All of the Proton VPN servers use static IP addresses, which means that the same IP address is shared between all users connected to the server, and the IP address is the same all the time for that particular server, unless the server itself is changed. However, this does not apply to the free and Secure Core servers, which are selected from a pool of servers in order to balance out the load. As for dedicated IPs, we support multiple other countries: https://proton.me/support/dedicated-server-locations.
Lastly, we're not collaborating with any authorities whatsoever. If you'd like to assure yourself of Proton VPN's trustworthiness, navigate to https://protonvpn.com/blog/is-protonvpn-trustworthy for more details. We have a strict no-logs policy protected by Swiss law, and we are open-source and undergo regular third-party audits of our services. Відповідь розробника
оприлюднено 7 днів томуWe're sorry to see that you're dissatisfied, and we would appreciate your feedback on how we could earn a better review from you. If you're having any problems with Proton VPN, we'd be more than happy to troubleshoot with you and see that it is to your satisfaction. Please contact us at https://protonvpn.com/support/contact with more details. We'd be happy to help.- Оцінка 5 з 5від AetherRose, 11 днів томуGreat app, does a good job. I'd love it if they added a feature to turn on for specific websites.
- Оцінка 4 з 5від Користувач Firefox 19941048, 12 днів томуSo like sometimes I need to turn the extension on and off a lot sometimes cuz if I don't it just won't connect to internet. (The web browser not the computer) I've tried this on waterfox and librefox I believe and multiple devices and OSes
Відповідь розробника
оприлюднено 11 днів томуThank you for the feedback. Does the issue perhaps occur after rebooting your device, or restarting your browser? Are you receiving any error messages? Do you have the auto-connect feature enabled? Which browser version and Proton VPN extension version do you have installed? Please contact us at https://protonvpn.com/support/contact so we can help you troubleshoot. - Оцінка 5 з 5від Користувач Firefox 12780740, 12 днів томуWorks almost perfectly. A killp-switch would be necessary. Thanks Proton Team!
- Оцінка 1 з 5від ee, 14 днів томуdoesn't work it just makes my browser non functional, the app works fine though
Відповідь розробника
оприлюднено 14 днів томуSorry to hear that. Could you describe the issue in more detail? What are the specific steps you're taking that lead to the problem? Are you receiving any error messages? Which Firefox version and Proton VPN extension version do you have installed? Contact us at https://protonvpn.com/support/contact with more details so we can help.
Meanwhile, try reinstalling the extension from scratch to see if there's any improvement. - Оцінка 5 з 5від Armando Bloom, 14 днів тому
- Оцінка 5 з 5від hiepnh, 14 днів тому
- Оцінка 5 з 5від Користувач Firefox 19935455, 15 днів тому
- Оцінка 5 з 5від Facty, 15 днів тому
- Оцінка 5 з 5від GalaxialSupernova, 16 днів тому
- Оцінка 5 з 5від Aimee Oracle Grove, 16 днів тому